Beauty Advisor - German speaker in Porto (Portugal)

We are looking for Beauty Advisors to join our team in Porto! For an important partner in the cosmetics industry, we are looking for brilliant resources to be included as Customer Service employees.

What you'll do

• Manage customer requests relating to Information and Complaints;
• Create opportunities to impress and engage with the customers;
• Maintain different channels active (live chat, phone, email, webforms, Social 1:1);
• Provide excellent solution and service;
• Provide product and beauty advice in a professional, precise and timely manner.

What you'll need

• Native level of written and verbal communication skills in German;
• Good knowledge of English (B2 level) is required;
• Customer orientation, problem solving skills and teamwork;
• Good IT skills;
• Availability to work on shifts;
• Previous experience in Customer Service;
• Excellent communication skills, empathy and high focus on customer satisfaction;
• Prior knowledge in Cosmetics and Luxury sector;
• Knowledge and experience with digital and social media.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
•  Health Insurance since day one in the company;
•  Excellent work environment, great colleagues and social arrangements;
•  Accommodation in a room of a Teleperformance owned apartment;
•  Initial flight expenses refund;
•  Free annual flight to the homeland;
•  Free Portuguese language courses, water sports, soft trekking and much more.

About Teleperformance Portugal

Teleperformance Portugalcounts with a workforce of 12 000 people, serving clients in 37 languages across 67 markets. We are also one of the 25 Best Companies to Work for in Europe. Whoever you are, wherever you're from, you'll find a place for you at TP. Join us!