FDJ UNITED - a European Gaming Champion
At FDJ UNITED, we provide our 33 million players around the world with an extensive range of entertaining and responsible gaming experiences. The French National Lottery, the precursor to FDJ UNITED, was created in 1933 to aid of soldiers wounded in World War One. This lottery, born out of mutual aid, laid the foundations of what we are today: a company that chooses to contribute to society through its actions. Read more about our history.

Online Betting and Gaming Business Unit (OBG)
The acquisition of OBG Business Unit (ex-Kindred) took place in October 2024. This acquisition created a new European champion that intends to pursue its strategy of sustainable and profitable growth for the benefit of all its stakeholders. The Online Betting and Gaming Business Unit (ex-Kindred) had established significant market share in key regulated markets across the globe for over 25 years prior to this acquisition. 

At FDJ UNITED you're part of:
🔹 A European Champion
We are driving gaming and betting forward with purpose and positive impact. As an international company, we invest in innovation and bring together top experts in their fields. We value our talent, hire the best, and nurture growth. Here, challenges are embraced with curiosity and ambition.
🔹 An Ambitious Journey
We are on an exciting transformation journey, working on cutting-edge technology and ambitious projects. With a variety of roles and career paths, we foster continuous personal and professional development, lifelong learning, and real recognition for your contributions. Your growth and success are our priorities.
🔹 A Place Where You Can Make a Difference
Your impact here goes beyond the company. You’ll contribute to a responsible and committed business that prioritises player safety, integrity, and the best customer experience. We take accountability seriously and empower our people with autonomy, ownership, and the opportunity to drive meaningful change.
🔹 A Collective Spirit
Success is a team effort. We foster a culture of trust, respect, and shared ambition. Here collaboration fuels innovation and high performance. With a dynamic and passionate team, we create an environment of pride, care, and empathy, ensuring the best employee experience. Together, we are truly united.

FDJ UNITED: Playful. Play fair. Play forward.

Learn more at: www.fdjunited.com/careers


FDJ UNITED - a European Gaming ChampionAt FDJ UNITED, we provide our 33 million players around the world with an extensive range of entertaining and responsible gaming experiences. The French National Lottery, the precursor to FDJ UNITED, was created in 1933 to aid of soldiers wounded in World War One. This lottery, born out of mutual aid, laid the foundations of what we are today: a company that chooses to contribute to society through its actions. Read more about our history.Online Betting and Gaming Business Unit (OBG)The acquisition of OBG Business Unit (ex-Kindred) took place in October 2024. This acquisition created a new European champion that intends to pursue its strategy of sustainable and profitable growth for the benefit of all its stakeholders. The Online Betting and Gaming Business Unit (ex-Kindred) had established significant market share in key regulated markets across the globe for over 25 years prior to this acquisition. At FDJ UNITED you're part of:🔹 A European ChampionWe are driving gaming and betting forward with purpose and positive impact. As an international company, we invest in innovation and bring together top experts in their fields. We value our talent, hire the best, and nurture growth. Here, challenges are embraced with curiosity and ambition.🔹 An Ambitious JourneyWe are on an exciting transformation journey, working on cutting-edge technology and ambitious projects. With a variety of roles and career paths, we foster continuous personal and professional development, lifelong learning, and real recognition for your contributions. Your growth and success are our priorities.🔹 A Place Where You Can Make a DifferenceYour impact here goes beyond the company. You’ll contribute to a responsible and committed business that prioritises player safety, integrity, and the best customer experience. We take accountability seriously and empower our people with autonomy, ownership, and the opportunity to drive meaningful change.🔹 A Collective SpiritSuccess is a team effort. We foster a culture of trust, respect, and shared ambition. Here collaboration fuels innovation and high performance. With a dynamic and passionate team, we create an environment of pride, care, and empathy, ensuring the best employee experience. Together, we are truly united.FDJ UNITED: Playful. Play fair. Play forward.Learn more at: www.fdjunited.com/careers

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.
FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.
We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.
Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

The role

Are you passionate about customer service and responsible gaming? We have a brand-new role that offers the best of both worlds! As a Customer Service Specialist (NL), you'll split your time between handling Responsible Gaming calls and supporting general customer service inquiries.
The role demands a proactive approach to customer support, a keen understanding of FDJ's values, collaborative spirit, and the ability to effectively communicate both with customers and internal teams. Emphasizing a commitment to excellence not only enhancing the customer experience but also contributing to a supportive and professional workplace culture.

Key Responsibilities

Provide front-line support in Dutch for our Dutch and Belgian customers, and in English for other markets via live chat.
Conduct careful conversations with customers via phone to identify any risks associated with their gambling behaviour.
Guide customers through our services on desktop and mobile devices, ensuring they have a seamless experience.
Address and resolve queries, focusing on understanding customer needs and identifying solutions, particularly for more complex issues.
Escalate matters that require further attention from internal teams, ensuring timely resolutions.
Ensure the resolution of more complex customer queries.
Advocate on behalf of customers by relaying feedback and relevant insights to the Sustainability and Engagement teams, facilitating the improvement of customer experiences and safety measures.
Work closely with CS functions, Sustainability Partners, Player Safety, Responsible Gambling, and CRM teams to deliver a cohesive support experience.
Share insights and innovative practices in team projects that improve our customer support services and de-risking strategies.
Support the training and development of new Customer Service Agents by providing on-desk support and sharing your knowledge of best practices and FDJ's products.
Stay informed about updates on FDJ's and third-party products to enhance the quality of support provided.
Contribute ideas for enhancing customer support and de-risking processes, supporting a culture of continuous improvement.
Be a great role model, demonstrate the FDJ values on a consistent basis, encourage a positive, collaborative, professional and inclusive culture in CS.
Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
Identify and raise any non-compliance incidents promptly to your line manager.
Challenge processes, policies and projects that will negatively impact compliance within the Group.
Complete all mandatory compliance training assigned to you.
Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

Skills and Attributes

Fluent in both Dutch and English, with strong written communication skills.
Empathetic approach to customer interactions, particularly when discussing sensitive topics related to gambling.
Collaborative mindset, with the ability to work effectively within teams and across departments.
Strong problem-solving skills and the ability to manage complex customer queries with confidence.
What we can offer you
🏋🏻 €500 per year Well-being allowance
🏝️ 24 days holiday (+ public holidays)
💻 Flexible hybrid working
🏡 6 weeks fully remote working
👨‍⚕️ Private Health Insurance
✈️ Relocation Support
🤱 Maternity/Paternity Leave
🥳 Anniversary awards
👨‍🏫 Dedicated Career Development Plan
🥰 Friendly Atmosphere in a fantastic office
👵 Pension Plan

Our Way Of Working

Our world is hybrid.
A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.


About UsAt FDJ UNITED, we don't just follow the game, we reinvent it.FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?The roleAre you passionate about customer service and responsible gaming? We have a brand-new role that offers the best of both worlds! As a Customer Service Specialist (NL), you'll split your time between handling Responsible Gaming calls and supporting general customer service inquiries.The role demands a proactive approach to customer support, a keen understanding of FDJ's values, collaborative spirit, and the ability to effectively communicate both with customers and internal teams. Emphasizing a commitment to excellence not only enhancing the customer experience but also contributing to a supportive and professional workplace culture.Key ResponsibilitiesProvide front-line support in Dutch for our Dutch and Belgian customers, and in English for other markets via live chat.Conduct careful conversations with customers via phone to identify any risks associated with their gambling behaviour.Guide customers through our services on desktop and mobile devices, ensuring they have a seamless experience.Address and resolve queries, focusing on understanding customer needs and identifying solutions, particularly for more complex issues.Escalate matters that require further attention from internal teams, ensuring timely resolutions.Ensure the resolution of more complex customer queries.Advocate on behalf of customers by relaying feedback and relevant insights to the Sustainability and Engagement teams, facilitating the improvement of customer experiences and safety measures.Work closely with CS functions, Sustainability Partners, Player Safety, Responsible Gambling, and CRM teams to deliver a cohesive support experience.Share insights and innovative practices in team projects that improve our customer support services and de-risking strategies.Support the training and development of new Customer Service Agents by providing on-desk support and sharing your knowledge of best practices and FDJ's products.Stay informed about updates on FDJ's and third-party products to enhance the quality of support provided.Contribute ideas for enhancing customer support and de-risking processes, supporting a culture of continuous improvement.Be a great role model, demonstrate the FDJ values on a consistent basis, encourage a positive, collaborative, professional and inclusive culture in CS.Ensure that you adhere to the Governance, Risk &amp; Compliance (GRC) obligations for your role.Identify and raise any non-compliance incidents promptly to your line manager.Challenge processes, policies and projects that will negatively impact compliance within the Group.Complete all mandatory compliance training assigned to you.Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.Skills and AttributesFluent in both Dutch and English, with strong written communication skills.Empathetic approach to customer interactions, particularly when discussing sensitive topics related to gambling.Collaborative mindset, with the ability to work effectively within teams and across departments.Strong problem-solving skills and the ability to manage complex customer queries with confidence.What we can offer you🏋🏻 €500 per year Well-being allowance🏝️ 24 days holiday (+ public holidays)💻 Flexible hybrid working🏡 6 weeks fully remote working👨‍⚕️ Private Health Insurance✈️ Relocation Support🤱 Maternity/Paternity Leave🥳 Anniversary awards👨‍🏫 Dedicated Career Development Plan🥰 Friendly Atmosphere in a fantastic office👵 Pension PlanOur Way Of WorkingOur world is hybrid.A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Dutch speaking Customer Service Specialist

About Us
At FDJ UNITED, we don't just follow the game, we reinvent it.
FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.
Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?
 
The role
 
The shift hours will vary between 8:00 a.m. and 00:15 in 8-hour shifts for 5 days a week.
 
As a Customer Service Agent, you will play a key role in our mission to offer customers the best gambling experience ever. You'll be one of over 200 agents across Malta and Gibraltar who individually support the customers of our 11 brands in their native languages.
Your technical knowledge and excellent communications skills, both written and verbal, will contribute to your success.
We provide a dedicated training program including systems and product modules, plus ongoing development so that you can provide the best possible support to our customers.
This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. We offer work in a shift system - either day shifts or a twilight shift. The day shift hours will vary between 8:00 a.m. and 00:15 in 8-hour shifts for 5 days a week. 
 
What you will do
Support your colleagues and contribute to a great team atmosphere
Deliver customer support across LiveChat (70%), email, and telephone, providing support in Dutch for our Dutch and Belgian customers and in English for other markets via LiveChat
Guide customers through the desktop and/or mobile devices to assist them in using our services and products
Help to resolve customer queries
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
Work closely with other departments like Player Safety, Responsible Gambling and CRM to ensure a positive and safe gambling experience
Speak on behalf of customers by providing useful feedback on their experiences
Handle both written and verbal internal communications in English and Dutch
Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
Identify and raise any non-compliance incidents promptly to your line manager.
Challenge processes, policies and projects that will negatively impact compliance within the Group.
Complete all mandatory compliance training assigned to you.
Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.
 
How will success be measured in this role
Customer satisfaction scores
Contact quality, demonstrating empathy, reaching resolution, strong communication and friendliness
Number of contacts handled
Product knowledge
Team contribution and extra tasks
Regular performance reviews with your line manager
Acting in line with our values
Successful completion of all relevant training and other compliance activities that support our sustainable and responsible growth
 
Your skills and experience
Fluency in Dutch and English language is essential
Excellent, responsible and reliable team player
Experience of complex problem solving
Ability to multi-task in a fast-paced environment
Good understanding of basic internet and technical concepts
 
What we can offer you!
🏋🏻 €500 per year Well-being allowance
🏝️ 24 days holiday (+ public holidays)
💻 Flexible hybrid working
🏡 6 weeks fully remote working
👨‍⚕️ Private Health Insurance
✈️ Relocation Support
🤱 Maternity/Paternity Leave
🥳 Anniversary awards
👨‍🏫 Dedicated Career Development Plan
🥰 Friendly Atmosphere in a fantastic office
👵 Pension Plan
 
Our Way Of Working
Our world is hybrid.
A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.


<h2>About Us</h2>At FDJ UNITED, we don't just follow the game, we reinvent it.FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?<h2>The role</h2><h3>The shift hours will vary between 8:00 a.m. and 00:15 in 8-hour shifts for 5 days a week.</h3>As a Customer Service Agent, you will play a key role in our mission to offer customers the best gambling experience ever. You'll be one of over 200 agents across Malta and Gibraltar who individually support the customers of our 11 brands in their native languages.Your technical knowledge and excellent communications skills, both written and verbal, will contribute to your success.We provide a dedicated training program including systems and product modules, plus ongoing development so that you can provide the best possible support to our customers.This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. We offer work in a shift system - either day shifts or a twilight shift. The day shift hours will vary between 8:00 a.m. and 00:15 in 8-hour shifts for 5 days a week. <h2>What you will do</h2><ul><li>Support your colleagues and contribute to a great team atmosphere</li><li>Deliver customer support across LiveChat (70%), email, and telephone, providing support in Dutch for our Dutch and Belgian customers and in English for other markets via LiveChat</li><li>Guide customers through the desktop and/or mobile devices to assist them in using our services and products</li><li>Help to resolve customer queries</li><li>Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities</li><li>Work closely with other departments like Player Safety, Responsible Gambling and CRM to ensure a positive and safe gambling experience</li><li>Speak on behalf of customers by providing useful feedback on their experiences</li><li>Handle both written and verbal internal communications in English and Dutch</li><li>Ensure that you adhere to the Governance, Risk &amp; Compliance (GRC) obligations for your role.</li><li>Identify and raise any non-compliance incidents promptly to your line manager.</li><li>Challenge processes, policies and projects that will negatively impact compliance within the Group.</li><li>Complete all mandatory compliance training assigned to you.</li><li>Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.</li></ul><h2>How will success be measured in this role</h2><ul><li>Customer satisfaction scores</li><li>Contact quality, demonstrating empathy, reaching resolution, strong communication and friendliness</li><li>Number of contacts handled</li><li>Product knowledge</li><li>Team contribution and extra tasks</li><li>Regular performance reviews with your line manager</li><li>Acting in line with our values</li><li>Successful completion of all relevant training and other compliance activities that support our sustainable and responsible growth</li></ul><h2>Your skills and experience</h2><ul><li>Fluency in Dutch and English language is essential</li><li>Excellent, responsible and reliable team player</li><li>Experience of complex problem solving</li><li>Ability to multi-task in a fast-paced environment</li><li>Good understanding of basic internet and technical concepts</li></ul><h2>What we can offer you!</h2>🏋🏻 €500 per year Well-being allowance🏝️ 24 days holiday (+ public holidays)💻 Flexible hybrid working🏡 6 weeks fully remote working👨‍⚕️ Private Health Insurance✈️ Relocation Support🤱 Maternity/Paternity Leave🥳 Anniversary awards👨‍🏫 Dedicated Career Development Plan🥰 Friendly Atmosphere in a fantastic office👵 Pension Plan<h2>Our Way Of Working</h2>Our world is hybrid.A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

FDJ UNITED

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Dutch speaking Customer Service Specialist

Dutch speaking Customer Service Agent