Blu Selection

Technical Support in Barcelona (German Speaker)

Blu Selection

Full-Time
Spain
Onsite
German & English
Valid through 2024-11-14

Job description

Exciting opportunity for a Technical Support role in Barcelona! You are tech-savy and enthusiastic about solar technology and systems? Do you have analytical capacity and interest in advancing your service skills? Kick-Start your career now!

Your responsibilities and impact as a Technical Support Agent will be:

  • Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by;
  • Answering incoming customer queries promptly
  • Identifying issues and providing effective solutions to ensure customer satisfaction
  • Recording customer data accurately in the CRM system
  • Providing ad-hoc support as required
  • Being a team player and collaborating for the success of the team and project

What's in it for you?

  • Salary package of 25k gross/year
  • Permanent contract at 39h/week (probation period 2 months)
  • Working hours from 8 AM to 4 PM
  • Working in an international Team on site in Poblenou, Barcelona
  • Language classes
  • International Environment
  • Activities every week
  • Discounts on certain products (health insurance; technology etc).

Skills, qualifications and interests you need to succeed in this role:

  • A native-level proficiency in German and a C1 level of English
  • A strong technical understanding or interest in the technical field - Previous experience in troubleshooting favourable
  • Living in Barcelona
  • Start availability on 06/08 and 12/08
  • Excellent listening skills and proficient communication abilities
  • A drive for excellence and professionalism
  • Strong teamwork skills and dedication to collaborative success
  • Excitement about intercultural communication and the expatriate lifestyle
  • A valid Spanish work permit (required).

Your Future Company: 

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.