Technical Support for Smart Home Devices (Dutch Speaker)

You are interested in technology and know a few things about it?

You want to be part of a multicultural team in a company which works alongside well-known brands?

You want to work for an American multinational technology company which focuses mainly on Internet-related products and services? 

Your responsibilities and impact as Technical Support for Smart Home Devices will be:

• Provide support on customers by responding to inbound requests + document relevant case information
• Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels
• Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels
• Ensure excellent customer satisfaction through responding in an appropriately and friendly manner
• You will work in a multicultural team environment alongside a diverse team

Skills, qualifications and interests you need to succeed in this role:

• You are a native French speaker (this is a must!) + a good level of English 
• You have experience in technical troubleshooting (1 year mandatory!)
• You are motivated and committed to your work
• You have no troubles with writing in French
• You are a team player and willing to work with many other nationalities
• Sales/ Commercial background is a plus
• Previous experience in Customer Service or credit recovery experience is a plus

What’s in it for you?

• CDI - 3 months of trial period
• Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm
• A package in line with the market: 1100€ gross/month (paid 14x) + 100€ / month performance bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and fast paced environment
• Possibility to collaborate with some of the biggest brands in the industry A multicultural and international environment
• Fully paid training, professional development and career evolution

Your Future Company:

2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Lisbon hub.