Technical Customer Service (Dutch or Flemish Speaker)

Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?

Then this job in sunny and vibrant Barcelona might be for you! 

Your responsibilities and impact working as a Technical Customer Service Specialist will be:

• Supporting customers with inquiries related to telecom services, focusing on technical questions
• Maintaining and updating the customers' accounts
• Dealing with sensible data
• Ensuring high-quality service and customers' satisfaction

What's in it for you?

• Type of contract: Indefinido
• Fulltime, Mon-Fr, from 09:00 - 17:30 (in the future weekends and evenings possible)
• Training: 3 months
• Equipment provided
• Growing opportunities within the company
• Events with the team
• Free Spanish lessons
• Meal allowances possible
• Constant training
• International environment
• Support from the company regarding NIE and SSN

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch and a good level of English 
• Having interest in technical support and troubleshooting
• Being an attentive listener, comfortable and skilful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Being able to handle sensitive data reliably

Your Future Company:

This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.

Living in Barcelona: What to Expect

• The unique experience of an international and diverse culture
• A beautiful beach city surrounded by both coastal towns and mountains
• Delightful gastronomic experiences of Spanish, Catalan and World cuisines
• Quite a dynamic and active urban life where it is difficult to get bored
• Sunny days, Mediterranean weather and a relaxed lifestyle
• An attractive startup and innovation hub with exciting opportunities

Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?

Then this job in sunny and vibrant Barcelona might be for you! 

Your responsibilities and impact working as a Technical Customer Service Specialist will be:

• Supporting customers with inquiries related to telecom services, focusing on technical questions
• Maintaining and updating the customers' accounts
• Dealing with sensible data
• Ensuring high-quality service and customers' satisfaction

What's in it for you?

• Type of contract: Indefinido
• Fulltime, Mon-Fr, from 09:00 - 17:30 (in the future weekends and evenings possible)
• Training: 3 months
• Equipment provided
• Growing opportunities within the company
• Events with the team
• Free Spanish lessons
• Meal allowances possible
• Constant training
• International environment
• Support from the company regarding NIE and SSN

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch and a good level of English 
• Having interest in technical support and troubleshooting
• Being an attentive listener, comfortable and skilful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Being able to handle sensitive data reliably

Your Future Company:

This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.

Living in Barcelona: What to Expect

• The unique experience of an international and diverse culture
• A beautiful beach city surrounded by both coastal towns and mountains
• Delightful gastronomic experiences of Spanish, Catalan and World cuisines
• Quite a dynamic and active urban life where it is difficult to get bored
• Sunny days, Mediterranean weather and a relaxed lifestyle
• An attractive startup and innovation hub with exciting opportunities