Technical Advisor (L1) with German and English- Relocation to Bulgaria

Technical Advisor (L1) with German and English- Relocation to Bulgaria

We are glad to announce a great new opportunity for a Technical Advisor, providing services for a multinational software company.

As a Technical Advisor with German and English, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.

Responsibilities:

• Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.
• Support the how to and technical questions from Customer for entire range of client products serviced in the queue.
• Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
• Functional understanding of different operating systems and platforms.

Required profile:

• Fluency in spoken and written: German and English
• Strong communication, interpersonal and client relationship management skills
• Accuracy, research skills and attention to detail
• Good active listening
• Ability to anticipate and solve problems;
• Teamwork skills
• University graduate
• PC skills
• Customer service skills 

What's in it for you?

• Working hours – Monday - Friday
• Competitive salary
• Professional Development and Career Navigation programs to map out the steps in your development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more
• Hybrid model of work after training period based on performance.

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)