Working at TELUS International AI Inc.
TELUS International (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. Our services support the full lifecycle of our clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Our integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, e-commerce, fintech, healthcare, and travel and hospitality.


TELUS International is looking for Native (UK) English Speakers to participate in a speech recording project.
 
Task Description: Participants are asked to record 200 prompts related to shopping using the TIAI mobile app in a remote session at home. Participants need to read the prompts out loud in a clear, natural manner and follow the provided script 100%, as if interacting with a voice assistant. Participants that complete the assignment on time and according to requirements (upon TIAI’s approval) will be invited to participate in the next rounds of the collection (in total 7 rounds are planned in 2024).
 
Task Duration: Session length will be 2 hours per month.
Start Date: Immediately
 
Requirements
Native English speaker (UK)
Excellent (Native) English reading abilities
Age: 18+
 
Compensation:
$88 per task
Payments will be issued through our TELUS International AI Community Platform

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.


TELUS International is looking for Native (UK) English Speakers to participate in a speech recording project.Task Description: Participants are asked to record 200 prompts related to shopping using the TIAI mobile app in a remote session at home. Participants need to read the prompts out loud in a clear, natural manner and follow the provided script 100%, as if interacting with a voice assistant. Participants that complete the assignment on time and according to requirements (upon TIAI’s approval) will be invited to participate in the next rounds of the collection (in total 7 rounds are planned in 2024).Task Duration: Session length will be 2 hours per month.Start Date: ImmediatelyRequirements<ul><li>Native English speaker (UK)</li><li>Excellent (Native) English reading abilities</li><li>Age: 18+</li></ul>Compensation:<ul><li>$88 per task</li><li>Payments will be issued through our TELUS International AI Community Platform</li></ul>At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Speech Recording Project

Join a innovative and customer-focused team as an Order Support Specialist, where you will play an essential role in ensuring a seamless purchasing experience for the valued customers of one of the world's best-known technology manufacturers. In this remote position, you will manage order inquiries, resolve issues efficiently, and provide exceptional customer service from the comfort of your own home.

Your responsibilities and impact as Order Support Specialist will be: 
Back office activities regarding online orders
Following up with packages, orders, etc. 
Supporting the customer service agents' complex cases
Reaching out to customers via phone/email in order to solve the issue/problem
Guaranteeing clients satisfaction and a high level of quality

Skills, qualifications, and interests you need to succeed in this role: 
A native level of German and at least a B2 level of English
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Having a drive for excellence and professionalism
Being a real team player and committed to your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required)
What’s in it for you?
Type of contract: a long-term fixed term contract, renewable every year
Working hours: full time (40h/week)
Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 950-1100€ gross/month
Excluding accommodation: 1300-1400€ gross/month
(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
What should you expect from living in Lisbon?
A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.


Join a innovative and customer-focused team as an Order Support Specialist, where you will play an essential role in ensuring a seamless purchasing experience for the valued customers of one of the world's best-known technology manufacturers. In this remote position, you will manage order inquiries, resolve issues efficiently, and provide exceptional customer service from the comfort of your own home.Your responsibilities and impact as Order Support Specialist will be: <ul><li>Back office activities regarding online orders</li><li>Following up with packages, orders, etc. </li><li>Supporting the customer service agents' complex cases</li><li>Reaching out to customers via phone/email in order to solve the issue/problem</li><li>Guaranteeing clients satisfaction and a high level of quality</li></ul>Skills, qualifications, and interests you need to succeed in this role: <ul><li>A native level of German and at least a B2 level of English</li><li>Knowledge of the value and impact that a good customer experience can create</li><li>Being an attentive listener, comfortable and skillful at communicating with people</li><li>Having a drive for excellence and professionalism</li><li>Being a real team player and committed to your work</li><li>Excitement about intercultural communication and the expatriate lifestyle</li><li>Living in or willing to relocate to Lisbon for an international career and life experience</li><li>Having a valid Portuguese work permit (required)</li></ul>What’s in it for you?<ul><li>Type of contract: a long-term fixed term contract, renewable every year</li><li>Working hours: full time (40h/week)</li><li>Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule</li></ul>Salary conditions (*) – 2 options:<ul><li>Including free accommodation (shared flat, all bills included): 950-1100€ gross/month</li><li>Excluding accommodation: 1300-1400€ gross/month</li></ul>(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)For international candidates:<ul><li>Reimbursement of your initial flight expenses after 9 months</li><li>Airport pick up</li><li>Yearly two-way flight ticket back to your home country (within the EU)</li><li>Help in paperwork, opening bank account, etc. upon your arrival</li><li>Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company</li><li>Real career opportunities in different career paths</li></ul>What should you expect from living in Lisbon?<ul><li>A colourful city view and a rich cultural history</li><li>Pros of living in a European capital on a budget</li><li>Delicious Portuguese cuisine and famous cafe culture</li><li>Friendly people, good vibes and a happy-go-lucky urban life</li><li>Warm climate all year and a sunny beach life next to the Atlantic</li><li>A large English-speaking local community and international environment</li></ul>Your Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!Feel free to check our other opportunities <a href="https://www.bluselection.com/jobs/europe-spain/german?source=google.com" rel="noopener noreferrer" target="_blank">for German speakers in Spain</a> or <a href="https://www.bluselection.com/jobs/german/portugal?source=google.com" rel="noopener noreferrer" target="_blank">Portugal</a>, or send us your CV to be considered for other projects or future opportunities.

Work from home: Order Support Specialist (German Speaker)


Overview of tasks:
Understanding the advertiser's profiles, needs, and expectations
Answering the advertisers' questions by providing expert opinion and advice
Playing a key role to determine company’s business targets
Support end user and support services, including but not limited to outbound phone, email, and chat support, and other related activities for the purposes of customer service and satisfaction

What we expect:
Excellent communication skills in English both written and verbal
Experience working with direct consumers, in B2C and B2B environment; 
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills: solutions mindset, helping nature
Online advertising experience is a huge plus and preferred
Educated / experienced in online sales or marketing
Knowledge of traditional marketing ecosystems
Interested in web technologies 
Passionate to learn and research
EU citizenship or Latvian Residence Permit

What we offer:
Attractive salary is up to EUR 1.380,- gross and fully paid training period
Full time training
Appealing bonuses for weekend and public holidays
Private health insurance after 3 months of probation period
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office with modern workspaces in Jaunā Teika
Positive international working environment
Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks
Employee discount programs, providing partnerships with fitness centers and restaurants
Attractive employee referral bonus program

Join our team and apply now!




Overview of tasks:<ul><li>Understanding the advertiser's profiles, needs, and expectations</li><li>Answering the advertisers' questions by providing expert opinion and advice</li><li>Playing a key role to determine company’s business targets</li><li>Support end user and support services, including but not limited to outbound phone, email, and chat support, and other related activities for the purposes of customer service and satisfaction</li></ul>What we expect:<ul><li>Excellent communication skills in English both written and verbal</li><li>Experience working with direct consumers, in B2C and B2B environment; </li><li>High attention to details and follow through</li><li>An effective team player who is able to also work independently</li><li>Proven ability to deal with problems and solve them effectively</li><li>Professional customer service skills: solutions mindset, helping nature</li><li>Online advertising experience is a huge plus and preferred</li><li>Educated / experienced in online sales or marketing</li><li>Knowledge of traditional marketing ecosystems</li><li>Interested in web technologies </li><li>Passionate to learn and research</li><li>EU citizenship or Latvian Residence Permit</li></ul>What we offer:<ul><li>Attractive salary is up to EUR 1.380,- gross and fully paid training period</li><li>Full time training</li><li>Appealing bonuses for weekend and public holidays</li><li>Private health insurance after 3 months of probation period</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Great office with modern workspaces in Jaunā Teika</li><li>Positive international working environment</li><li>Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks</li><li>Employee discount programs, providing partnerships with fitness centers and restaurants</li><li>Attractive employee referral bonus program</li></ul>Join our team and apply now!

Customer Service Agent with English (m[f[d)

At TELUS Digital we are looking for Senior University Students or Teaching Assistants (TA) in Science, Health & Medicine, Technology & Engineering, and/or Business to apply as Prompt-Response Writers in Poland. The project aims to develop high-quality datasets for training a multimodal language model, focusing on enhancing capabilities in the Visual Language Model (VLM) space. 

Task Description:
Prompt-Response writers will select images from textbooks based on job guidelines, create unique prompts related to the images, and write detailed responses.
This is a remote position with flexible working hours.

Key Responsibilities:

Develop, write, and curate high-quality prompts and responses in your specialized domain (Science, Health & Medicine, Technology & Engineering, or Business).
Collaborate with cross-functional teams to ensure the relevance and accuracy of the datasets.
Review, analyze, and refine content to meet project requirements, ensuring consistency in tone and adherence to guidelines.

Qualifications:

Senior University Student or Teaching Assistant (TA) in one of the following fields: Science, Health & Medicine, Technology & Engineering or Business.
Currently pursuing a bachelor's degree in the respective domain or recent graduates. A Master's or PhD degree program is a plus.
Strong proficiency in English writing with excellent grammar, clarity, and the ability to explain complex concepts concisely.

Preferred Qualifications:

Experience working in academic research or a related field.
At least 3 months of prior experience in prompt writing.

Assessment:
In order to be hired into the program, you’ll go through a subject-specific qualification exam that will determine your suitability for the position. Our team will provide you with guidelines before your qualification exam.

Selected participants will be contacted by TELUS Digital to go through a qualification process and detailed guidelines on how to get started. 

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.



At TELUS Digital we are looking for Senior University Students or Teaching Assistants (TA) in Science, Health &amp; Medicine, Technology &amp; Engineering, and/or Business to apply as Prompt-Response Writers in Poland. The project aims to develop high-quality datasets for training a multimodal language model, focusing on enhancing capabilities in the Visual Language Model (VLM) space. Task Description:Prompt-Response writers will select images from textbooks based on job guidelines, create unique prompts related to the images, and write detailed responses.This is a remote position with flexible working hours.Key Responsibilities:Develop, write, and curate high-quality prompts and responses in your specialized domain (Science, Health &amp; Medicine, Technology &amp; Engineering, or Business).Collaborate with cross-functional teams to ensure the relevance and accuracy of the datasets.Review, analyze, and refine content to meet project requirements, ensuring consistency in tone and adherence to guidelines.Qualifications:<ul><li>Senior University Student or Teaching Assistant (TA) in one of the following fields: Science, Health &amp; Medicine, Technology &amp; Engineering or Business.</li><li>Currently pursuing a bachelor's degree in the respective domain or recent graduates. A Master's or PhD degree program is a plus.</li><li>Strong proficiency in English writing with excellent grammar, clarity, and the ability to explain complex concepts concisely.</li></ul>Preferred Qualifications:<ul><li>Experience working in academic research or a related field.</li><li>At least 3 months of prior experience in prompt writing.</li></ul>Assessment:In order to be hired into the program, you’ll go through a subject-specific qualification exam that will determine your suitability for the position. Our team will provide you with guidelines before your qualification exam.Selected participants will be contacted by TELUS Digital to go through a qualification process and detailed guidelines on how to get started. Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Speech Recording Project

TELUS International AI Inc.

Job description

Other open English speaking jobs

Work from home: Order Support Specialist (German Speaker)

Customer Service Agent with English (m[f[d)

Prompt Response Writer