Soak up the sun in Portugal while helping customers in Swedish from home!

Are you ready to spice up your life abroad or enjoy the sunny vibes of Portugal? We’ve got something super cool for all you Swedish-speaking champs! Join us as a Swedish Customer Support Agent and work remotely from anywhere in Portugal. It’s time to blend work with wanderlust and make every day an adventure! 🌍

About the position

Are you social and do you enjoy solving problems? We have the perfect opportunity for you! As a Customer Support Agent you are responsible for helping out customers via phone, email, or live chat. You will do all of this in Swedish. As a valued member of the team, you’ll be the friendly face and knowledgeable voice the customers can always rely on. Any questions they have? No problem – you’ve got all the answers! And when it comes to handling complaints, you’ll be a pro at turning frowns into smiles. While doing this, a vital task of your job will be safeguarding sensitive customer information, ensuring their privacy is in the best hands. Your attention to detail and dedication will be the pillars of the customer’s trust and loyalty.

Don’t sweat it if you haven’t done this before – we’ll train you up! Any previous customer service experience is a bonus, but not a must.

Your day to day tasks are mainly:

• Provide customer support over the phone, chat, and mail.
• Deal with new and existing customers.
• Skilfully manage customer data.
• Offer helpful and efficient service.

What makes this position unique?

The main location of the company is Lisbon, Portugal. However, the position is offered exclusively as a remote work opportunity, allowing you to work from anywhere in Portugal. The necessary equipment, such as a computer, keyboard, and mouse, will be provided. Training will also be conducted online, ensuring that you become familiar with all products and processes, enabling you to provide the best possible customer service. To ensure a successful application process, having a stable internet connection is essential!

Already living in Portugal? Perfect, you can complete the training and continue working from the comfort of your home. Not yet residing in Portugal? No problem, you can choose your dream destination in Portugal, such as with a view of the Atlantic coast!

About the company

Our client is all about convenience. They create more time for whatever people love – cooking, family time, exercise, and work. They are dedicated to creating an outstanding experience for their customers – from planning purchases with your family until the milk is in your fridge. Working for this client will give you a rare opportunity to put a positive impact on people’s lives.

Discover Lisbon, the best city for expats! 

Discover one of the world’s most beautiful cities and soak up the sun in Lisbon’s lovely weather! Living and working here means making friends from all over the world, enjoying sunbathing and swimming, and exploring all that Portugal offers.

Lisbon is famous for its delicious food and laid-back lifestyle envied by many. You’ll find trendy cafes, bars, and plenty of shopping. If you’re into culture and history, there are loads of museums and sights to visit too.

Getting around is easy, and during your free time, there are tons of amazing places to explore. Guaranteed an unforgettable experience in the charming and international city of Lisbon!

What do you get?

• Flight reimbursement is included after 6 months.
• Monthly salary of €1.500,- ; + 2 extra base salaries every 6 months.
• Performance bonus up to €100,- per month.
• Apartment Room with rent of €280,- for 12 months (discounted directly from the payslip).
• Flexible work hours from the comfort of your home.
• Meal allowance of €7,23 per day.
• Health insurance since day one (free after 6 months).
• Paid training and coaching.
• Exciting opportunities for career advancement.
• You will get an indefinite contract with a 3 months trial period.
• An unforgettable life experience that will enrich you forever.

What is required?

• Fluent in spoken and written Swedish.
• Good proficiency in spoken and written English.
• Flexibility to work in shifts: Monday - Friday 3AM - 10PM; Saturdays 3AM -9PM; Sundays/Public Holidays 3AM -10PM - 25% increase salary from 10 PM till 7AM.
• Willingness to live and work in Portugal for at least 6 months.
• At least 18 years old.
• You have EU citizenship.

Sign up and expect a call from us within one business day. We'll tell you more about Lisbon, the position, and your relocation. Talk to you soon?