Russian-English Gaming Support Agent

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. 

Job requirements: 

• You speak Russian at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum).
• You have in-depth gaming knowledge and love anything related to video games.
• You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop.
• You are a fast learner, take initiative and excel at troubleshooting.
• You have a dedicated quiet workspace located within your residence.
• (Optional) Experience in a Customer service environment is a plus.

PC requirements: 

•  A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally.
• A minimum of 8 GB RAM.
• A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer.
• An Intel Core i5-8260U or better/similar. 
• An AMD HD 7870 Graphics card or better/similar.
• A smartphone usable for two-factor authentication that runs at least:
• Android 8.0 or newer
• Apple iOS 15.0 or newer 

We offer:  

• 100% remote work with no commute or travel costs.
• A role in a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
• A casual, inclusive culture with team members from 80+ countries speaking 25+ languages.
• Innovative tools, comprehensive training, and access to our online course library.
• Learning and career development opportunities year-round.
• Fun engagement activities and employee-led communities like 5CA Connect, Pride, Gamers, and Women of 5CA, to name a few.

About 5CA

We are a remote-first CX company, founded in 1998, partnering with top gaming and tech brands to enhance their customer and player experience. Our global community of digital natives and gamers provides care-driven support from home in their languages. We embrace diversity, working with people from all cultures and backgrounds.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.