Online-TV Specialist (German Speaker)

Quality and Service is what is all about in today’s world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon! 

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous café culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Your responsibilities and impact as an Online-TV specialist will be:

• Ability to empathize with customers, take personal ownership of issues they are reporting, and remain calm while resolving difficult situations.
• Communicate and collaborate with External TV & Media partners comfortably using emails, phone, calls etc.
• Being in contact with other departments and redirecting related cases and issues to responsible departments
• Ensuring and participating in the success of your department. 
• Follow proper diagnosing, escalation and security procedures

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and at least a B2 level of English
• Strong business and communication skills
• Proficient with Microsoft, Excel and/or similar applications to carry out data.
• 2 year of Customer Service experience in a contact center (preferable)
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skillful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit (required)

What's in it for you?

• Schedule: 40h/week in rotative shifts (Mon-Fri., 8 AM to 8 PM)
• Competitive Salary (depending on your experience)
• Meal vouchers + Transportation allowances
• Private health insurance after 6 months
• Relocation Package
• Pleasant and inspiring working atmosphere in an international envioronment
• Opportunity to be part of a rapidly expanding global organization working with world famous brands
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance and assistance
• Free fruit, coffee, tea and water and a lot more!

Your Future Company:

Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.