Would you like to have the opportunity to work with one of the world's largest hotel groups?

Are you Japanese native or fluent with strong sales skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Our client is a global hotel company with more than 1,100 hotels in operation and under development in 120 countries.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of service to all clients and guests, ensuring that company standards are attained and used in accordance with dedicated systems
Completing the agreed enquiry process through to invoicing, ensuring that all company tools are used to maximise conversion and sales opportunities
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
Get knowledge of the company brands and the specifics of hotels served to better serve the customer during the booking and delivery process
Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility
Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution
Provide detailed communication lines between the Hotel team, and other stakeholders included in the process
Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company's culture and values
Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

To succeed in the role, you will need to have:

Native or proficient level of Japanese (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Proven experience in handling reservations
Sales skills
Ability to adapt to changing service environments
Good at building strong relationships with existing clients and accounts
Pro-active with a hands-on approach
Ability to manage work ensuring that tasks assigned are delivered
Ability to find creative solutions, offering recommendations
Personal integrity, with the ability to work in an environment that demands excellence
Strong communication and listening skills
Ability to work collaboratively at all levels within the department
An open and positive personality
Ability to handle challenging priorities and assignments
Computer literate
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!