Italian-speaking customer service representatives needed in sunny Porto

When you wander through the colorful streets of Porto, the second-largest city in Portugal, you'll fall in love instantly! The narrow alleys, imposing facades, charming parks, and sunny terraces along the waterfront create a wonderfully relaxed atmosphere. If this sounds amazing to you, then you've come to the right place, as we are currently seeking Italian-speaking customer service heroes in Porto. Curious? Keep reading.

Vacancy

About the job 

As a customer service representative, you’ll assist customers via email, social media, and phone, providing friendly assistance, solving problems, and answering inquiries. No experience yet? No worries! Before you start, you’ll receive comprehensive coaching and training, ensuring you can effectively address customer queries.

While you’ll primarily communicate with customers in Italian, you’ll mainly interact with your international colleagues in English. Therefore, it’s important that you also speak English proficiently.

Training and work schedule

From your first day, you’ll participate in an intensive, fully paid training to ensure you know exactly how to assist customers. This training typically occurs during working hours. Following the training, you will work in shifts (Monday to Sunday, between 08:00 and 19:00) for a total of 40 hours per week. You will receive your work schedule a few weeks in advance, allowing you to plan your free time and fully enjoy your time in Portugal!

Destination

The magical allure of Porto

Did you know that the historic centre of Porto is listed as a UNESCO World Heritage Site? It’s no wonder that the city was chosen as the ‘European Best Destination for a city break’ in 2017: Portugal’s gem never ceases to amaze! Its authentic architectural styles and brightly colored tiles make it one of the most picturesque spots in Europe. Additionally, the Portuguese embrace the good life, which is well-reflected in Porto. Fantastic wine, fresh fish, local delicacies: every dish you taste is a delight. And here’s another plus: it’s a relatively inexpensive city, so you get great value for your money. What are you waiting for? The city of sun, culture, and food awaits you for an incredible adventure!

What do you get?

• You'll earn a gross monthly income of €1,583.33. This consists of your base salary of €1,100 per month, paid out 14 times a year. Additionally, you'll receive several fixed bonuses: a monthly language bonus of €100, a monthly skill adder bonus of €100, and a monthly attendance bonus of €100.
• In addition, you have the opportunity to earn a performance bonus of up to €120 per month.
• After completing your training, you'll receive a meal allowance of €6 for each working day.
• You will be provided with health insurance.
• A fully paid training.
• 22 vacation days per year, plus 14 national holidays. If you have to work on a national Portuguese holiday, you'll receive a compensatory day off.

What is required?

• Fluent Italian (spoken and written).
• Be able to speak and write English at a good level.
• Availability to work in Porto for 6 months (or longer).
• You must have a minimum of a high school diploma.
• At least 18 years of age.
• You have a valid European passport or European identity card.
• You are available to work in the Porto office.
• You need to be able to start either in June or by the beginning of July at the latest.

Interview Process

1. Registration: Click on the red apply button to sign up and fill out the form. Don't forget to attach your CV.
2. Expect a call from us: This will happen faster than you think, so watch your phone! We will then provide you with further information about the position and of course we would like to get to know you better.
3. Collection and sending of data to the customer: After the phone interview, we kindly request a motivation letter from you. Together, we will determine if you are a suitable candidate for the position. If so, we will forward your details to our client abroad.
4. Take the online test: You will receive a test to assess your English and computer skills.
5. Video interview with our client: Next, a video interview will be scheduled with the client's Recruiter. This conversation typically lasts about 45 minutes.
6. Receive the interview and test results: After completing all steps, we will contact you to (fingers crossed!) deliver the good news that you have been hired!
7. Throw a party because you have a new job!: Invite your friends to celebrate, as you are about to start an exciting new step in your career!