Italian speaking Customer Support Agent to Lisbon!

Why join our client?

Would you like to experience a fulfilling career working on behalf of the world's most exciting brands? Join our multicultural team and make a real impact on our client's business every day. We are looking for an Account Executive who will provide excellent customer support, maintain quality, and improve performance every day. If you enjoy helping others and have a natural curiosity, our client is the perfect choice for you. Grow with us, showcase your skills, shape your career path, and enjoy every moment in a people-focused global company.

What you will do:

As a Italian-speaking customer support representative, you will:

• Assist customers in the after-sales process via inbound calls, chat, or email by answering customer inquiries or processing potential inquiries.
• Resolve product or service issues by resolving customer complaints.
• Provide accurate, valid, and complete information using correct methods/tools.
• Provide real-time information that empowers the customer to make decisions.
• Listen to the customer's unique situation and acknowledge their needs.
• Exceed customer service expectations so they remember and share their great experience.

Our client is a good fit for you if you:

• Have very good knowledge of Italian (written and oral) and speak English fluently (B2).
• Possess excellent written and oral communication skills to simplify technical language for non-technical users.
• Show patience when communicating and solving problems.
• Treat all data and personal information with the utmost confidentiality.
• Are proactive, self-motivated, and a great team player.

If you feel you do not meet all of the qualifications in the job description, we still encourage you to apply. We will do our best to match you with the right job, be it this or a future position.

What our client will offer you:

• Attractive compensation package (14 monthly salaries per year plus bonus).
• Monthly meal allowance in the form of voucher cards (net).
• Private health insurance (after 6 months).
• Personal and professional development programs and mentoring for skills development.
• Opportunity to participate in a growing multicultural project.
• Flexible working hours from Monday to Saturday.
• Working in a diverse environment with people from over 75 nationalities.
• Take advantage of our client's modern amenities, many discounts at local stores, free office medical appointments, sports and social activities, internal parties, and much more!
• Our client promotes internal mobility to work at one of their locations worldwide.
• Place of work: Work on site in Lisbon, Portugal.