We are a recruitment and staffing agency with a focus on multilingual jobs for the customer agent and tech sectors in Greece and Portugal. Speakit strives for excellence both towards their candidates and their clients, by cooperating with multinational companies such as Webhelp, Teleperformance, Ttec, Salescode, e-value, and 24-7 in touch. Our main priority is our candidates’ experience!


For everyone who wants to start a career in Customer Support, working for one of the biggest Social Media platforms can be a great stepping stone to start a career in this area.
Are you a fluent Italian speaker? We are looking for Italian-speaking Social Media Customer Associates to start a promising career in Customer Service.
Pack your bags for Athens and kick-start your career.

Responsibilities
Analyze issues of business customers, partners, clients, or internal stakeholders and find the best ways to resolve them
Address issues via chat, email, or phone channels, following operating procedures
Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information, and assist in payment-related issues
Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

Requirements
Native / near-native level of Italian
B2-C1 level in English
Tech-savvy and curious about new technologies mentality
Excellent Verbal & written communication skills
Ability to organize and follow up multiple tasks with accuracy and timeliness
Flexibility to work night shifts/ weekend shifts
Previous Customer Service experience is an advantage

Benefits
1045-1100 euros gross per month
14 salaries per year
Performance bonus of up to 10%
Great career progression opportunities
A multicultural work environment
Working on site


For everyone who wants to start a career in Customer Support, working for one of the biggest Social Media platforms can be a great stepping stone to start a career in this area.Are you a fluent Italian speaker? We are looking for Italian-speaking Social Media Customer Associates to start a promising career in Customer Service.Pack your bags for Athens and kick-start your career.<h3>Responsibilities</h3><ul><li>Analyze issues of business customers, partners, clients, or internal stakeholders and find the best ways to resolve them</li><li>Address issues via chat, email, or phone channels, following operating procedures</li><li>Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information, and assist in payment-related issues</li><li>Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution</li></ul><h3>Requirements</h3><ul><li>Native / near-native level of Italian</li><li>B2-C1 level in English</li><li>Tech-savvy and curious about new technologies mentality</li><li>Excellent Verbal &amp; written communication skills</li><li>Ability to organize and follow up multiple tasks with accuracy and timeliness</li><li>Flexibility to work night shifts/ weekend shifts</li><li>Previous Customer Service experience is an advantage</li></ul><h3>Benefits</h3><ul><li>1045-1100 euros gross per month</li><li>14 salaries per year</li><li>Performance bonus of up to 10%</li><li>Great career progression opportunities</li><li>A multicultural work environment</li><li>Working on site</li></ul>

Italian Support Specialist for Social Media Platform - Athens

Do you like to work in a city known for its café culture and have a passion for customer service? Then continue reading!

Your responsibilities and impact as a:
Customer Service Specialist:
Providing the best possible answers and solutions to questions and concerns from customers of the Italian market over the phone, via email or social media
Supplying customers with the necessary information and solving any issues
Following up of issues if needed
Skills, qualifications and interests you need to succeed in this role:
A native level of Italian and at least a C1 level of English
Passion for customer service, content moderation, or technical support 
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skilful at communicating with people
Being energetic, innovative and working proactively at a fast pace
Excitement about intercultural communication and committed to a longer stay in Portugal 
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country
What is in it for you?
Type of contract: Unfixed term contract, 30 days probation period
Working hours: full time (40h/week), shifts 24/7 Monday to Sunday
Salary conditions: 1050 € gross/month + performance bonus 120 € from 4th full month
Help with acquiring the NIF and SSN
If you are relocating to Portugal, a relocation package of 360 euros per month for the first three months can be applied
Paid professional training
Fun and engaging company-wide initiatives
Excellent work culture
What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.


Do you like to work in a city known for its café culture and have a passion for customer service? Then continue reading!Your responsibilities and impact as a:Customer Service Specialist:<ul><li>Providing the best possible answers and solutions to questions and concerns from customers of the Italian market over the phone, via email or social media</li><li>Supplying customers with the necessary information and solving any issues</li><li>Following up of issues if needed</li></ul>Skills, qualifications and interests you need to succeed in this role:<ul><li>A native level of Italian and at least a C1 level of English</li><li>Passion for customer service, content moderation, or technical support </li><li>Knowledge of the value and impact that a good customer experience can create</li><li>Being an attentive listener, comfortable and skilful at communicating with people</li><li>Being energetic, innovative and working proactively at a fast pace</li><li>Excitement about intercultural communication and committed to a longer stay in Portugal </li><li>Living in or willing to relocate to Lisbon for an international career and life experience</li><li>Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country</li></ul>What is in it for you?<ul><li>Type of contract: Unfixed term contract, 30 days probation period</li><li>Working hours: full time (40h/week), shifts 24/7 Monday to Sunday</li><li>Salary conditions: 1050 € gross/month + performance bonus 120 € from 4th full month</li><li>Help with acquiring the NIF and SSN</li><li>If you are relocating to Portugal, a relocation package of 360 euros per month for the first three months can be applied</li><li>Paid professional training</li><li>Fun and engaging company-wide initiatives</li><li>Excellent work culture</li></ul>What should you expect from living in Lisbon?<ul><li>A colorful city view and a rich cultural history</li><li>Pros of living in a European capital on a budget</li><li>Delicious Portuguese cuisine and famous cafe culture</li><li>Friendly people, good vibes and a happy-go-lucky urban life</li><li>Warm climate all year and a sunny beach life next to the Atlantic</li><li>A large English-speaking local community and international environment</li></ul>Your Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

Customer Support Representative (Italian Speaker)

Assist companies, identify their needs and propose to them the digital solutions they need!
We are looking for talents with Italian & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.
If you have a solid Sales / Business Development mindset, ideally in the IT industry, an understanding of cloud computing concepts, in particular Google Cloud Platform solutions, this is your chance!
As a Business Development Representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering their needs and driving new business through various outbound campaigns.
You will help businesses work better together, move fast and innovate. As a member of the Business Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their business needs to propose the proper digital solutions.
You will work towards individual targets, but will also be part of a larger sales team, in a phone-based environment, where you will interact with customers primarily via outbound calls.
What you will do
Achieve Sales Qualified Opportunity quota and hit a target level of activity daily and weekly
Manage a portfolio of assigned accounts to identify high potential prospects
Educate customers on what we have to offer
Execute daily outbound phone calls and emails, contact decision makers, build quick rapport and assess needs.
Understand prospects’ pain points, gather technical requirements, correlate business needs to available Cloud solutions (solution-selling) and build value for next steps in the sales process
Update and maintain prospect and customer data, manage leads, contacts, accounts, opportunities and activities the CRM database.
Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline
Diligently document customers notes and deal details over the course of a customer’s interaction to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time.
What you will bring:
Excellent command of Italian and very good English language knowledge
BA/BS degree OR equivalent practical experience
Some experience in outbound sales, B2B sales or business development, ideally in the IT industry
Some understanding of cloud computing concepts, such as Google Cloud Platform solutions
Ability to connect business needs with adequate solutions, strong business acumen
Strong interpersonal skills and a high level of integrity and professionalism
Comfortable working against an assigned quota in a phone based environment
General IT skills: essential computer skills to navigate efficiently a computer based job
 It would be great if you could also bring:
1 year experience in IT outbound sales prospecting, with strong sales acumen and ability to persuade others and read situations well
Experience in tele-sales and successfully managing a large portfolio of accounts and contacts
Experience using Salesforce or other CRM platforms
Able to identify key decision makers and relevant stakeholders in a business conversation
Goal oriented, self-motivated individual who is proactive, confident competitive and tenacious
Understanding of local market and local business environment
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
Competitive monthly salary + 2 extra salaries per year
Referral Program: Bring your friends and receive great bonuses!
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.


<h4>Assist companies, identify their needs and propose to them the digital solutions they need!</h4>We are looking for talents with Italian &amp; English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.If you have a solid Sales / Business Development mindset, ideally in the IT industry, an understanding of cloud computing concepts, in particular Google Cloud Platform solutions, this is your chance!As a Business Development Representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering their needs and driving new business through various outbound campaigns.You will help businesses work better together, move fast and innovate. As a member of the Business Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their business needs to propose the proper digital solutions.You will work towards individual targets, but will also be part of a larger sales team, in a phone-based environment, where you will interact with customers primarily via outbound calls.<h5>What you will do</h5><ul><li>Achieve Sales Qualified Opportunity quota and hit a target level of activity daily and weekly</li><li>Manage a portfolio of assigned accounts to identify high potential prospects</li><li>Educate customers on what we have to offer</li><li>Execute daily outbound phone calls and emails, contact decision makers, build quick rapport and assess needs.</li><li>Understand prospects’ pain points, gather technical requirements, correlate business needs to available Cloud solutions (solution-selling) and build value for next steps in the sales process</li><li>Update and maintain prospect and customer data, manage leads, contacts, accounts, opportunities and activities the CRM database.</li><li>Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline</li><li>Diligently document customers notes and deal details over the course of a customer’s interaction to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time.</li></ul><h5>What you will bring:</h5><ul><li>Excellent command of Italian and very good English language knowledge</li><li>BA/BS degree OR equivalent practical experience</li><li>Some experience in outbound sales, B2B sales or business development, ideally in the IT industry</li><li>Some understanding of cloud computing concepts, such as Google Cloud Platform solutions</li><li>Ability to connect business needs with adequate solutions, strong business acumen</li><li>Strong interpersonal skills and a high level of integrity and professionalism</li><li>Comfortable working against an assigned quota in a phone based environment</li><li>General IT skills: essential computer skills to navigate efficiently a computer based job</li></ul><h5>It would be great if you could also bring:</h5><ul><li>1 year experience in IT outbound sales prospecting, with strong sales acumen and ability to persuade others and read situations well</li><li>Experience in tele-sales and successfully managing a large portfolio of accounts and contacts</li><li>Experience using Salesforce or other CRM platforms</li><li>Able to identify key decision makers and relevant stakeholders in a business conversation</li><li>Goal oriented, self-motivated individual who is proactive, confident competitive and tenacious</li><li>Understanding of local market and local business environment</li></ul><h5>What we offer:</h5><ul><li>Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)</li><li>Competitive monthly salary + 2 extra salaries per year</li><li><a href="https://jobsteleperformance.com/employee-referrals/" rel="noopener noreferrer" target="_blank">Referral Program</a>: Bring your friends and receive great bonuses!</li><li>Health care benefits and numerous other discounts</li><li>Full training by certified instructors</li><li>Professional growth &amp; development opportunities</li><li>Special events as well as c<a href="https://jobsteleperformance.com/social-responsibility/" rel="noopener noreferrer" target="_blank">ommunity &amp; social responsibility initiatives</a></li><li>Free online Greek language courses</li><li>State of the art premises, providing a great working environment with relaxing break areas</li><li>Work for a<a href="https://jobsteleperformance.com/social-responsibility/" rel="noopener noreferrer" target="_blank"> Great Place to Work</a>-Certified Company that fosters diversity</li></ul>Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Italian Digital Products Business Development Representative

Looking for a freelance opportunity where you can make an impact on technology from the comfort of your home? If you are dynamic, tech-savvy, and always online to learn more, this part-time flexible project is the perfect fit for you!

A Day in the Life of a Personalized Internet Assessor:
In this role, you’ll be analyzing and providing feedback on texts, pages, images, and other types of information for top search engines, using an online tool
Through reviewing and rating search results for relevance and quality, you’ll be helping to improve the overall user experience for millions of search engine users, including yourself.

Join our team today and start putting your skills to work for one of the world's leading search engines.

TELUS International AI Community
Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. 

Qualification Path:

No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. 

Basic Requirements
Working as a freelancer with excellent communication skills in English and Italian.
Being a resident in Location for the last 5 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Italy.
Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content
Ownership and regular use of a smartphone (Android V5 or higher or iPhone running iOS version 14.0 or higher) and a desktop/laptop with internet connection at your expense.

Assessment:
In order to be hired into the program, you’ll take an Italian language assessment and an open book qualification exam that will determine your suitability for the position. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience!

Equal Opportunity:
All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS International AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

If this sounds like a role you’d be interested in taking on, please register below - 
https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Personalized-Internet-Assessor-Italy-Italian-Language/21444



Looking for a freelance opportunity where you can make an impact on technology from the comfort of your home? If you are dynamic, tech-savvy, and always online to learn more, this part-time flexible project is the perfect fit for you!A Day in the Life of a Personalized Internet Assessor:<ul><li>In this role, you’ll be analyzing and providing feedback on texts, pages, images, and other types of information for top search engines, using an online tool</li><li>Through reviewing and rating search results for relevance and quality, you’ll be helping to improve the overall user experience for millions of search engine users, including yourself.</li></ul>Join our team today and start putting your skills to work for one of the world's leading search engines.TELUS International AI CommunityOur global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. <h3>Qualification Path:</h3>No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements<ul><li>Working as a freelancer with excellent communication skills in English and Italian.</li><li>Being a resident in Location for the last 5 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Italy.</li><li>Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content</li><li>Ownership and regular use of a smartphone (Android V5 or higher or iPhone running iOS version 14.0 or higher) and a desktop/laptop with internet connection at your expense.</li></ul>Assessment:In order to be hired into the program, you’ll take an Italian language assessment and an open book qualification exam that will determine your suitability for the position. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience!Equal Opportunity:All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS International AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.If this sounds like a role you’d be interested in taking on, please register below - <a href="https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Personalized-Internet-Assessor-Italy-Italian-Language/21444" rel="noopener noreferrer" target="_blank">https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Personalized-Internet-Assessor-Italy-Italian-Language/21444</a>

Italian Support Specialist for Social Media Platform - Athens

Speakit

Job description

Responsibilities

Requirements

Benefits

Other open Italian speaking jobs

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Home Based - Personalized Internet Assessor – Italian Speakers in Italy