Hotel Quality Specialist Remote in Portugal (German Speaker)

We are looking for a detail-oriented Quality Checker to join the team remotely in Portugal. You will review the partner hotels to ensure they meet high standards. Your job will involve evaluating written emails and phone calls and giving feedback on how they can improve. We want to hear from you if you have a good eye for detail and love improving guest experiences!

     +++ This is a part-time position remotely in Portugal +++

Your responsibilities and impact working as a Hotel Quality Specialist will be:

• Analyze written emails and phone calls to ensure excellent customer service and effective communication
• Offer constructive feedback and recommendations to hotels to help them improve their standards and guest satisfaction
• Compile comprehensive reports on hotel evaluations, highlighting areas of excellence and those needing improvement
• Ensure that hotels follow industry standards and company guidelines, maintaining a consistent level of quality

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and a good level of English
• Having a valid Portuguese work permit (required)
• Living in or willing to relocate to Lisbon organizing the move and paperwork on your own
• Stable internet connection 
• A detail-oriented and reliable way of working
• Ability to notice small issues that could affect the guest experience
• Strong verbal and written communication skills for effective feedback and reporting
• Capability to evaluate various aspects of hotel operations and identify areas for improvement

What’s in it for you?

• Working hours 25h/week Monday - Friday (ideally 5h/ day)
• Permanent contract
• Salary package of 950€ gross/ month + 13th and 14th salary + 6€/ working day mealvoucher
• Working 100% remotely from Portugal's mainland
• A small team ensures fast and effective communication
• Equipment will be delivered
• Flexible starting dates

Your Future Company:

This family business was founded in Germany and is now working in Portugal as well. The Company is dedicated to enhancing the hospitality experience by partnering with top hotels and ensuring they meet the highest standards. As a leading player in the industry, they focus on delivering exceptional service and creating memorable stays for the guests. The team values attention to detail, continuous improvement, and a passion for excellence. Join the small team of 3 people that strives for quality and innovation in every aspect of the hospitality experience.