German speaking Order Support Specialist | Medical Device - Lisbon

Ready to Make a Difference?

If you are ready to join a dynamic team and contribute to a company that is making a real impact in the medical field, apply today and become a part of our international team. Together, we can make the lives of patients with diabetes easier and more manageable.

As an Order Support Specialist, you will be a crucial part of our mission to improve diabetes care. You will connect with customers, provide exceptional service, and ensure a seamless experience with our products.

Responsibilities:

• Engage with customers via phone and email, offering prompt and helpful assistance.
• Facilitate the ordering and shipping process, ensuring customers receive their devices and test/demo kits efficiently.
• Process orders based on doctor’s prescriptions, ensuring accuracy and compliance.
• Resolve inquiries regarding payment transactions with professionalism and clarity.
• Provide support for ordering devices (excluding the active ingredient) and offer advice on their use.

Requirements

• Fluent in both German and English, with excellent spoken and written level.
• Passionate about helping others and delivering exceptional customer service.
• Able to manage orders and prescriptions accurately and efficiently.
• Skilled at resolving issues and providing clear, effective solutions.
• Understand the needs of patients with diabetes and are committed to making a positive impact on their lives.

Benefits

• Make a real difference in the lives of people with diabetes.
• Be part of a forward-thinking company leading the way in diabetes care.
• Access opportunities for professional development and career advancement.
• Join a team of passionate, dedicated professionals working together to improve patient outcomes.
• Flight ticket + taxi from the airport at arrival
• Accommodation and expenses paid by the company. Private room in shared apartment with bills included (water, electricity, Internet and cleaning services).
• Monday to Friday from 7 am to 7 pm (8h per day, 5 days per week).
• 2 days onsite, 3 days remote per week.
• 2 yearly flight tickets to go home and visit your family / friends.
• Private health insurance.
• Free language courses, surf lessons, etc.