German Customer Support Specialist

If you are currently based in Germany, this role will require relocation to Ireland (Cork)

Working hours: 8 AM-4:30 PM across Monday-Sunday

Starting salary: €31,500 gross per annum +€1,000 gross sign on bonus + performance bonus

Start date: May 2024

As a Customer Support Specialist in the fintech industry everyday will be a different and exciting day. You will help customers by investigating, researching and identifying issues and facing different situations. You’ll have the opportunity to improve your communication and problem solving skills day by day through direct communication with different customers via email/chat and sometimes phone calls in a friendly and respectful manner.

You will be part of a vibrant, friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow.

As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

What we NEED you to have:

• Fluent level of English and German
• Friendly and communicative person with strong customer focus
• Self-driven and result-orientated
• Comfortable working with computers and able to work with multiple systems, learn and adapt to new ones

What we would LOVE you to have:

• Previous customer support experience - preferred
• An interest in all things tech!

What’s in it for you:

Are you still thinking about it? Stable job, regular training, great rewards for referring your friends, multilingual exposure, multiple bonuses, Community projects and way more!

We also care about your wellbeing! From day 1 you get free access to benefits like On-Site Doctor, Occupational Health Advisor, affordable GP scheme or Vision Eye Test.

Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)!

Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work tax relief. Are you more likely to get the bus? Taxsaver Leap Cards.

In the office, you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas, organic garden, gym, subsidized canteens and coffee stations.

Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

Relocation Package: The role is Ireland based in our office in Cork. Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture. We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland as well as a €1000 gross sign on bonus!

What happens next?

Apply now and if you're successful with your initial application, and we will be in touch shortly.

You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

Job Type: Full-time

Salary: 30,000.00€ - 32,000.00€ per year

Application Question(s):

• Ability to relocate to Cork, Ireland ?

Work Location: In person