We are a recruitment and staffing agency with a focus on multilingual jobs for the customer agent and tech sectors in Greece and Portugal. Speakit strives for excellence both towards their candidates and their clients, by cooperating with multinational companies such as Webhelp, Teleperformance, Ttec, Salescode, e-value, and 24-7 in touch. Our main priority is our candidates’ experience!


Are you a German speaker? We are looking for German Customer Support Consultants to join the dynamic team of Netflix. Are you a TV show fan?
Start your career in Greece and work for Netflix, one of the world's leading entertainment services!
Pack your bags for Athens and kick-start your career.
Responsibilities:
Communicating through chat & phone with subscribers
Answering how-to questions about payment
Troubleshooting streaming and content issues
Assisting subscribers with how-to questions & navigating on Netflix
Requirements
Excellent communication skills in German
C1/C2 English skills
Bachelor’s degree (preferred)
Minimum 6 months of relevant customer care experience
General understanding of online marketing products/services being supported
Excellent communication skills
EU Passport
Relocation to Greece
Benefits
Excellent salary
14 salaries per year
Monthly performance bonus (up to 145€ gross)
Relocation package covered
Athens-based position (work-from-home policy)
International career in a multicultural environment
Training and familiarization phase
Opportunity to grow in a multinational company 

Only CVs in English will be reviewed


Are you a German speaker? We are looking for German Customer Support Consultants to join the dynamic team of Netflix. Are you a TV show fan?Start your career in Greece and work for Netflix, one of the world's leading entertainment services!Pack your bags for Athens and kick-start your career.<h3>Responsibilities:</h3><ul><li>Communicating through chat &amp; phone with subscribers</li><li>Answering how-to questions about payment</li><li>Troubleshooting streaming and content issues</li><li>Assisting subscribers with how-to questions &amp; navigating on Netflix</li></ul><h3>Requirements</h3><ul><li>Excellent communication skills in German</li><li>C1/C2 English skills</li><li>Bachelor’s degree (preferred)</li><li>Minimum 6 months of relevant customer care experience</li><li>General understanding of online marketing products/services being supported</li><li>Excellent communication skills</li><li>EU Passport</li><li>Relocation to Greece</li></ul><h3>Benefits</h3><ul><li>Excellent salary</li><li>14 salaries per year</li><li>Monthly performance bonus (up to 145€ gross)</li><li>Relocation package covered</li><li>Athens-based position (work-from-home policy)</li><li>International career in a multicultural environment</li><li>Training and familiarization phase</li><li>Opportunity to grow in a multinational company </li></ul>Only CVs in English will be reviewed

German Customer Consultant for Netflix - Athens

Are you ready to go abroad and looking for the right job? Or have you already taken the step abroad and are now looking for a new experience?
We have a wide range of exciting projects and opportunities for you. Whether in Customer Service, Back Office, Sales or Marketing - our positions offer you the opportunity to grow both professionally and personally and to start your career in an international company.
Your responsibilities and impact as a Customer Service Representative will be:
Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by
Answering project-related queries from customers
Identifying issues and provide solutions
Ensuring high level of customer satisfaction
Recording data in the CRM system
Providing ad-hoc support
Being a team player and participate in the success of the team and project
Skills, qualifications and interests you need to succeed in this role:
A native level of German and at least a B2 level of English
Knowledge of the value and impact that a good customer experience can create 
A high school degree
Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism
Being a real team player and committed to your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Portugal for an international career and life experience
Having a valid work permit for the specific country (required)
What’s in it for you?
Type of contract: a long-term fixed term contract, renewable every year or even indefinite 
Working hours: full time (40h/week)
Different schedules depending on the project, 8 hours a day, rotational schedule or regular working hours
Various model options: on site, hybrid or remote projects
Salary range: 950 - 1500€ gross/month depending on project and relocation package
For international candidates:
Relocation Package including help with paperwork, accomodation and flight/travel tickets
Help in paperwork, opening bank account, etc. upon your arrival
Health insurance
Different add ons such as language lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
Your Future Company:
By working with the major global players in BPOs, you have the flexibility to choose between locations in Portugal or Greece, including trendy cities such as Lisbon, Porto, Athens or Thessaloniki.
Regardless of your location, you can expect an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community and plenty to discover.


Are you ready to go abroad and looking for the right job? Or have you already taken the step abroad and are now looking for a new experience?We have a wide range of exciting projects and opportunities for you. Whether in Customer Service, Back Office, Sales or Marketing - our positions offer you the opportunity to grow both professionally and personally and to start your career in an international company.<h2>Your responsibilities and impact as a Customer Service Representative will be:</h2>Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by<ul><li>Answering project-related queries from customers</li><li>Identifying issues and provide solutions</li><li>Ensuring high level of customer satisfaction</li><li>Recording data in the CRM system</li><li>Providing ad-hoc support</li><li>Being a team player and participate in the success of the team and project</li></ul><h2>Skills, qualifications and interests you need to succeed in this role:</h2><ul><li>A native level of German and at least a B2 level of English</li><li>Knowledge of the value and impact that a good customer experience can create </li><li>A high school degree</li><li>Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism</li><li>Being a real team player and committed to your work</li><li>Excitement about intercultural communication and the expatriate lifestyle</li><li>Living in or willing to relocate to Portugal for an international career and life experience</li><li>Having a valid work permit for the specific country (required)</li></ul><h2>What’s in it for you?</h2><ul><li>Type of contract: a long-term fixed term contract, renewable every year or even indefinite </li><li>Working hours: full time (40h/week)</li><li>Different schedules depending on the project, 8 hours a day, rotational schedule or regular working hours</li><li>Various model options: on site, hybrid or remote projects</li><li>Salary range: 950 - 1500€ gross/month depending on project and relocation package</li></ul>For international candidates:<ul><li>Relocation Package including help with paperwork, accomodation and flight/travel tickets</li><li>Help in paperwork, opening bank account, etc. upon your arrival</li><li>Health insurance</li><li>Different add ons such as language lessons, cooking classes, sports activities, and social events organized by the company</li><li>Real career opportunities in different career paths</li></ul><h2>Your Future Company:</h2>By working with the major global players in BPOs, you have the flexibility to choose between locations in Portugal or Greece, including trendy cities such as Lisbon, Porto, Athens or Thessaloniki.Regardless of your location, you can expect an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community and plenty to discover.

Sales or Customer Service Representative in Portugal (German Speaker)

Founded in 2008, our client is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, our client is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. Or client is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.
Location: St. Julian’s, Malta (Hybrid)
Our client doesn’t settle for ‘OK’. They strive to offer the best possible customer experience to their entire base of loyal customers. That means having best in class customer experience to be able to solve queries, enhance and exceed all expectations their players have. This isn’t your typical CS role, you will be taking things to the next level!
They are looking for passionate, people-centric individuals with great communication skills, to join their friendly, fun and creative team. Sounds like you? Read on...
You will become an expert on our clients sportsbook and casino brands and service. Directing your positive energy to all calls, chats and emails, assisting our clients customers with any queries they might have, daily. No day is the same in this role and that's what makes this role exciting.
Don’t you hate it when it’s tough to get a straight answer? So does our client! And that's the reason why you as their Customer Service Star, will be a one stop shop for all service, account and payments related needs of their players.
Sharing your ideas to keep improving our clients system, and making sure they stay on top of the game is important to them, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.
Responsibilities:
Resolve customer queries via calls, live chat and email
Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
Communicate directly with other teams and providers to solve customer problems in the most efficient way
Approve customer withdrawals upon request from the player
Process KYC and documentation, conduct any enhanced due diligence required
Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
Contribute to team effort by achieving personal KPIs to support departmental SLAs
Provide insight into current customer feedback and help shape our clients systems, processes and self-service outlets, such as their FAQs and Knowledgebase, both within CS and the wider Country Management
Ad hoc tasks as required by the CS Management such as analysing customer contact trends and patterns, and providing context around these
About You:
Fluent knowledge of German- both written and spoken
A keen interest in sports and casino
Analytical and problem-solving skills
Able to adapt to shift work
Customer service experience is considered a plus
Able to multitask
Development & Growth:
With our client, they are committed to your continuous growth. With the internal Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. Our client prioritises investing in your potential, helping you thrive in your current role while opening doors to more opportunities within their company.
So what can you expect from our client as a place of work?
A competitive relocation package including a company bonus scheme! 
Fantastic quarterly team events and weekly company events.
A one-time bonus to help you set up a comfortable workstation at home (our client is truly Hybrid!)
On top of our clients Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere.
Wellbeing allowance.
A comprehensive, International Private Health Insurance.
Breakfast at the office on Tuesdays.
Lunch at the office on Mondays and Wednesdays.



Founded in 2008, our client is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, our client is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. Or client is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.Location: St. Julian’s, Malta (Hybrid)Our client doesn’t settle for ‘OK’. They strive to offer the best possible customer experience to their entire base of loyal customers. That means having best in class customer experience to be able to solve queries, enhance and exceed all expectations their players have. This isn’t your typical CS role, you will be taking things to the next level!They are looking for passionate, people-centric individuals with great communication skills, to join their friendly, fun and creative team. Sounds like you? Read on...You will become an expert on our clients sportsbook and casino brands and service. Directing your positive energy to all calls, chats and emails, assisting our clients customers with any queries they might have, daily. No day is the same in this role and that's what makes this role exciting.Don’t you hate it when it’s tough to get a straight answer? So does our client! And that's the reason why you as their Customer Service Star, will be a one stop shop for all service, account and payments related needs of their players.Sharing your ideas to keep improving our clients system, and making sure they stay on top of the game is important to them, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.Responsibilities:<ul><li>Resolve customer queries via calls, live chat and email</li><li>Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution</li><li>Communicate directly with other teams and providers to solve customer problems in the most efficient way</li><li>Approve customer withdrawals upon request from the player</li><li>Process KYC and documentation, conduct any enhanced due diligence required</li><li>Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse</li><li>Contribute to team effort by achieving personal KPIs to support departmental SLAs</li><li>Provide insight into current customer feedback and help shape our clients systems, processes and self-service outlets, such as their FAQs and Knowledgebase, both within CS and the wider Country Management</li><li>Ad hoc tasks as required by the CS Management such as analysing customer contact trends and patterns, and providing context around these</li></ul>About You:<ul><li>Fluent knowledge of German- both written and spoken</li><li>A keen interest in sports and casino</li><li>Analytical and problem-solving skills</li><li>Able to adapt to shift work</li><li>Customer service experience is considered a plus</li><li>Able to multitask</li></ul>Development &amp; Growth:With our client, they are committed to your continuous growth. With the internal Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. Our client prioritises investing in your potential, helping you thrive in your current role while opening doors to more opportunities within their company.So what can you expect from our client as a place of work?<ul><li>A competitive relocation package including a company bonus scheme! </li><li>Fantastic quarterly team events and weekly company events.</li><li>A one-time bonus to help you set up a comfortable workstation at home (our client is truly Hybrid!)</li><li>On top of our clients Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere.</li><li>Wellbeing allowance.</li><li>A comprehensive, International Private Health Insurance.</li><li>Breakfast at the office on Tuesdays.</li><li>Lunch at the office on Mondays and Wednesdays.</li></ul>

German Customer Specialist to iGaming company in Malta

Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative, you will:
Manage supplier invoices in the internal system
Enlighten suppliers concerning invoice doubts.
Answer suppliers through outgoing and incoming calls and emails
Evaluate the need for escalation
Put suppliers in contact with the client in case of necessity
Your qualifications
Concentrix is a great match if you:
Have a high level of German (written and oral) and fluent in English (B2)
Have strong analytical and problem-solving skills.
Have proficiency in Excel and good communication skills
Are autonomous and able to ensure end-to-end delivery of cases.
Are responsible, flexible, dynamic, and resilient.
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Work from Home in Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.


Experience the power of a game-changing careerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency &amp; customer journey improvement.Career growth and personal developmentWe’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What you will do in this roleAs a Customer Service Representative, you will:<ul><li>Manage supplier invoices in the internal system</li><li>Enlighten suppliers concerning invoice doubts.</li><li>Answer suppliers through outgoing and incoming calls and emails</li><li>Evaluate the need for escalation</li><li>Put suppliers in contact with the client in case of necessity</li></ul>Your qualificationsConcentrix is a great match if you:<ul><li>Have a high level of German (written and oral) and fluent in English (B2)</li><li>Have strong analytical and problem-solving skills.</li><li>Have proficiency in Excel and good communication skills</li><li>Are autonomous and able to ensure end-to-end delivery of cases.</li><li>Are responsible, flexible, dynamic, and resilient.</li></ul>If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.What’s in it for youIn this role, we offer benefits that help you support your unique lifestyle:<ul><li>Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)</li><li>Competitive salary and performance bonus</li><li>Work from Home in Portugal</li><li>Bring-a-friend (referral) bonus opportunities</li><li>Full paid training on the company and the project you'll be working on</li><li>Career development programs, specialized courses, and language classes</li></ul>Experience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal-opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to workIn accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

German Customer Consultant for Netflix - Athens

Speakit

Job description

Responsibilities:

Requirements

Benefits

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German Customer Specialist to iGaming company in Malta

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