Dutch speaking costumer support agent

Enthusiastic Customer Service Advisors who thrive under pressure and have the skills to consistently provide excellent service when assisting customers.

As the one of the world's favorite online gambling brands, you will play an important role in shaping their customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone.

With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays.

Our client offers a competitive basic salary plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. They also invest in building your sense of belonging with a variety of social and team events throughout the year. Your health and wellbeing are supported with comprehensive health insurance and a wide range of perks, including:

- Free gym access

- Birthday leave

- Healthy snacks to keep you energised throughout your day.

Preferred skills and experience

- Fluent proficiency in verbal and written Dutch communication for a fast-paced environment.

- Clear communication in English, both written and verbal, to handle diverse questions.

- Passionate about exceeding customer expectations and resolving issues efficiently.

- High-level multitasking and handling multiple interactions simultaneously.

- Proven stress resilience and the ability to thrive under pressure.

- Independent problem-solving skills and initiative to resolve customer issues proactively.

- Open to feedback and personal development focused.

- Competent computer literacy, including CRM platform experience.

- Experience in a dynamic customer service environment is preferred.