We are a recruitment and staffing agency with a focus on multilingual jobs for the customer agent and tech sectors in Greece and Portugal. Speakit strives for excellence both towards their candidates and their clients, by cooperating with multinational companies such as Webhelp, Teleperformance, Ttec, Salescode, e-value, and 24-7 in touch. Our main priority is our candidates’ experience!


Join Our Team and Make a Difference!
As a Trust & Safety Agent, you will play a crucial role in maintaining the integrity and safety of our platform. Your responsibility will be to review and manage content, ensuring that our community guidelines are upheld. This role is ideal for individuals who are passionate about online safety and possess strong ethical standards.
If you're passionate about online safety and have a keen eye for detail, we want to hear from you. Join us and help create a safer online environment for everyone.
Key Responsibilities:
Evaluate content submitted by internal systems or users to ensure compliance with community guidelines.
Classify and/or remove highly sensitive content uploaded by users according to defined parameters.
Apply policies correctly, ensuring quality, intellectual property, privacy, and online safety.
Issue Management:
Handle sensitive and complex issues faced by users, ensuring timely and appropriate resolution.
Escalate issues requiring special attention to your immediate supervisor in accordance with established procedures.
Adhere to corporate confidentiality policies and handle customer information securely.
Participate in ongoing training programs for optimal role development.
Meet performance indicators and parameters defined by the client's operation.
Conduct outbound calls to gather evidence from drivers and customers to support investigations.
Requirements
High school diploma or equivalent; bachelor's degree preferred.
Prior experience in Trust & Safety, content moderation, or customer service.
Strong attention to detail, ethical judgment, excellent communication, problem-solving, and tech proficiency.
Excellent communication skills: C2 level of Dutch, B2 level of Entlish.
Willing to work flexible hours, including weekends and holidays.
Ability to complete continuous training programs.
Commitment to maintaining user information security.
Benefits
Be a part of a team that ensures the safety and trustworthiness of our platform.
Engage in continuous training and development programs.
Work with a dedicated team committed to making a positive impact
Flight ticket paid upfront + taxi pick up at your arrival.
Accommodation and expenses paid by the company: you will have an individual room in a shared apartment provided by the company with bills included (water, electricity, Internet and cleaning services).
Private health insurance
Free language lessons, surf lessons, etc.
1040 euros gross per month (12 payments per year) with accommodation and expenses provided by the company or 1298 euros gross per month (12 payments per year) without accommodation.
Performance bonuses.
Onsite position / Hybrid working model.


Join Our Team and Make a Difference!As a Trust &amp; Safety Agent, you will play a crucial role in maintaining the integrity and safety of our platform. Your responsibility will be to review and manage content, ensuring that our community guidelines are upheld. This role is ideal for individuals who are passionate about online safety and possess strong ethical standards.If you're passionate about online safety and have a keen eye for detail, we want to hear from you. Join us and help create a safer online environment for everyone.Key Responsibilities:<ul><li>Evaluate content submitted by internal systems or users to ensure compliance with community guidelines.</li><li>Classify and/or remove highly sensitive content uploaded by users according to defined parameters.</li><li>Apply policies correctly, ensuring quality, intellectual property, privacy, and online safety.</li><li>Issue Management:</li><li>Handle sensitive and complex issues faced by users, ensuring timely and appropriate resolution.</li><li>Escalate issues requiring special attention to your immediate supervisor in accordance with established procedures.</li><li>Adhere to corporate confidentiality policies and handle customer information securely.</li><li>Participate in ongoing training programs for optimal role development.</li><li>Meet performance indicators and parameters defined by the client's operation.</li><li>Conduct outbound calls to gather evidence from drivers and customers to support investigations.</li></ul>Requirements<ul><li>High school diploma or equivalent; bachelor's degree preferred.</li><li>Prior experience in Trust &amp; Safety, content moderation, or customer service.</li><li>Strong attention to detail, ethical judgment, excellent communication, problem-solving, and tech proficiency.</li><li>Excellent communication skills: C2 level of Dutch, B2 level of Entlish.</li><li>Willing to work flexible hours, including weekends and holidays.</li><li>Ability to complete continuous training programs.</li><li>Commitment to maintaining user information security.</li></ul>Benefits<ul><li>Be a part of a team that ensures the safety and trustworthiness of our platform.</li><li>Engage in continuous training and development programs.</li><li>Work with a dedicated team committed to making a positive impact</li><li>Flight ticket paid upfront + taxi pick up at your arrival.</li><li>Accommodation and expenses paid by the company: you will have an individual room in a shared apartment provided by the company with bills included (water, electricity, Internet and cleaning services).</li><li>Private health insurance</li><li>Free language lessons, surf lessons, etc.</li><li>1040 euros gross per month (12 payments per year) with accommodation and expenses provided by the company or 1298 euros gross per month (12 payments per year) without accommodation.</li><li>Performance bonuses.</li><li>Onsite position / Hybrid working model.</li></ul>

Dutch Trust & Safety Agent - Lisbon

Do you enjoy watching content such as short lip-sync, comedy, or talent videos? Did you already try to create some yourself?  Are you always aware of the newest trends on the internet? Then we might have the right opportunity for you in Lisbon, Portugal!
Your responsibilities and impact as a customer service agent will be:
Reviewing content (videos, image, text, and audio) in accordance with policies
Responding to customer inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals
Ensuring user and brand safety
Able to provide services on a 24/7 shift rotation
Disclaimer: please note that these tasks involve extensive exposure to sensitive content, including but not limited to vulgar content, violence, pornography and fake news.
Skills, qualifications and interests you need to succeed in this role:
You have a fluent level of Dutch + a good level on English
You are looking for a job opportunity abroad 
You are always up to date regarding Social Media
You are motivated and committed to your work
You have excellent communication and listening skills
You are a team player and willing to work with many other nationalities
What’s in it for you?
Type of contract: a long-term fixed-term contract, renewable every year
Working hours: full time (40h/week) on rotating shifts; 24/7
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 1040€ gross/month
Excluding accommodation: 1298€ gross/month
For international candidates:
Reimbursement of your initial flight expenses after 3 months
Help in paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during training period if successful (10 days): nearly fully paid

What should you expect from living in Lisbon?
A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
​


Do you enjoy watching content such as short lip-sync, comedy, or talent videos? Did you already try to create some yourself?  Are you always aware of the newest trends on the internet? Then we might have the right opportunity for you in Lisbon, Portugal!Your responsibilities and impact as a customer service agent will be:<ul><li>Reviewing content (videos, image, text, and audio) in accordance with policies</li><li>Responding to customer inquiries regarding Trust &amp; Safety actions, such as abuse reports and enforcement appeals</li><li>Ensuring user and brand safety</li><li>Able to provide services on a 24/7 shift rotation</li></ul>Disclaimer: please note that these tasks involve extensive exposure to sensitive content, including but not limited to vulgar content, violence, pornography and fake news.Skills, qualifications and interests you need to succeed in this role:<ul><li>You have a fluent level of Dutch + a good level on English</li><li>You are looking for a job opportunity abroad </li><li>You are always up to date regarding Social Media</li><li>You are motivated and committed to your work</li><li>You have excellent communication and listening skills</li><li>You are a team player and willing to work with many other nationalities</li></ul>What’s in it for you?<ul><li>Type of contract: a long-term fixed-term contract, renewable every year</li><li>Working hours: full time (40h/week) on rotating shifts; 24/7</li></ul>Salary conditions (*) – 2 options:<ul><li>Including free accommodation (shared flat, all bills included): 1040€ gross/month</li><li>Excluding accommodation: 1298€ gross/month</li></ul>For international candidates:<ul><li>Reimbursement of your initial flight expenses after 3 months</li><li>Help in paperwork, opening bank account, etc. upon your arrival</li><li>Free Portuguese lessons, cooking classes, sport activities and social events organized by the company</li><li>Real career opportunities in different career paths</li></ul>(*) Compensation during training period if successful (10 days): nearly fully paidWhat should you expect from living in Lisbon?<ul><li>A colourful city view and a rich cultural history</li><li>Pros of living in a European capital on a budget</li><li>Delicious Portuguese cuisine and famous cafe culture</li><li>Friendly people, good vibes and a happy-go-lucky urban life</li><li>Warm climate all year and a sunny beach life next to the Atlantic</li><li>A large English-speaking local community and international environment</li></ul>Your Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!​

Content Moderator in Portugal (Dutch Speaker)

Ben jij een fashionista en ken je altijd de In & Outs en je volgt de modeshows over de hele wereld? Ben je op zoek naar een baan waar je kan werken met grote merken? Als je je carrière wilt beginnen bij een innovatieve organisatie, vind je bij ons wat je zoekt!
Jouw verantwoordelijkheden en impact als een Online Fashion & Beauty Agent zijn:
Klanten ondersteunen door hen telefonisch en via e-mail te helpen bij eventuele vragen over producten of diensten
Het afhandelen van klachten
Het bieden van excellente klantenservice om zo klanttevredenheid te realiseren
Vaardigheden, kwalificaties en interesses die je nodig hebt om in deze functie te slagen:
Je hebt Nederlands als moedertaal
Je hebt een zakelijk niveau van Engels
Je zoekt een baan in het buitenland
Je bent gemotiveerd en betrokken bij je werk
Je beschikt over uitstekende communicatie- en luistervaardigheden
Je bent een teamspeler en bereid om met veel andere nationaliteiten samen te werken
Wat zit er voor jou in?
Type contract: een contract voor bepaalde tijd (12 maanden), elk jaar verlengbaar
Werkuren: fulltime (40 uur/week) maandag t/m vrijdag, beschikbaarheid om te werken tussen 7.00 en 22.00 uur, 8 uur per dag (plus een uur voor lunch), volgens een rotatieschema
Salarisvoorwaarden (*) - 2 opties:
Inclusief accommodatie (gedeeld appartement, alle rekeningen inbegrepen): 1040€ bruto/maand
Exclusief accommodatie: 1298€ bruto/maand
Voor internationale kandidaten:
Vergoeding van uw initiële vluchtkosten na 9 maanden
Pick-up van de luchthaven
Jaarlijks vliegticket heen en terug naar uw thuisland (binnen de EU)
Hulp bij het papierwerk, het openen van een bankrekening, enz. Bij aankomst
Gratis Portugese lessen, kooklessen, sportactiviteiten en sociale evenementen georganiseerd door het bedrijf
Carrièremogelijkheden in verschillende loopbaantrajecten
(*) Vergoeding van trainingsperiode bij succes (van 1 tot 4 weken): 50% van je uurloon (lagere belastingen)
Wat kun je verwachten van wonen in Lissabon?
Een kleurrijk stadsgezicht en een rijke culturele geschiedenis
Voordelen van leven in een Europese hoofdstad met een budget
Heerlijke Portugese keuken en beroemde cafécultuur
Vriendelijke mensen, goede vibes en een happy-go-lucky stadsleven
Het hele jaar door een warm klimaat en een zonnig strandleven aan de Atlantische Oceaan
Een grote Engelssprekende lokale gemeenschap en internationale omgeving
Jouw Toekomstige Bedrijf:
In Lissabon vind je het bedrijf dat voor je zorgt, van je loopbaanontwikkeling, talenkennis en accommodatie tot je sociale integratie. Je toekomstige nieuwe werkgever is een multinationale organisatie die erkend is als een van de beste leveranciers van verkoop- en klantenserviceoplossingen ter wereld. Ben jij klaar om een toegevoegde waarde te zijn voor hun internationale team met talenten van meer dan 80 nationaliteiten van over de hele wereld? Dan zijn zij op zoek naar jou!


Ben jij een fashionista en ken je altijd de In &amp; Outs en je volgt de modeshows over de hele wereld? Ben je op zoek naar een baan waar je kan werken met grote merken? Als je je carrière wilt beginnen bij een innovatieve organisatie, vind je bij ons wat je zoekt!Jouw verantwoordelijkheden en impact als een Online Fashion &amp; Beauty Agent zijn:<ul><li>Klanten ondersteunen door hen telefonisch en via e-mail te helpen bij eventuele vragen over producten of diensten</li><li>Het afhandelen van klachten</li><li>Het bieden van excellente klantenservice om zo klanttevredenheid te realiseren</li></ul>Vaardigheden, kwalificaties en interesses die je nodig hebt om in deze functie te slagen:<ul><li>Je hebt Nederlands als moedertaal</li><li>Je hebt een zakelijk niveau van Engels</li><li>Je zoekt een baan in het buitenland</li><li>Je bent gemotiveerd en betrokken bij je werk</li><li>Je beschikt over uitstekende communicatie- en luistervaardigheden</li><li>Je bent een teamspeler en bereid om met veel andere nationaliteiten samen te werken</li></ul>Wat zit er voor jou in?<ul><li>Type contract: een contract voor bepaalde tijd (12 maanden), elk jaar verlengbaar</li><li>Werkuren: fulltime (40 uur/week) maandag t/m vrijdag, beschikbaarheid om te werken tussen 7.00 en 22.00 uur, 8 uur per dag (plus een uur voor lunch), volgens een rotatieschema</li></ul>Salarisvoorwaarden (*) - 2 opties:<ul><li>Inclusief accommodatie (gedeeld appartement, alle rekeningen inbegrepen): 1040€ bruto/maand</li><li>Exclusief accommodatie: 1298€ bruto/maand</li></ul>Voor internationale kandidaten:<ul><li>Vergoeding van uw initiële vluchtkosten na 9 maanden</li><li>Pick-up van de luchthaven</li><li>Jaarlijks vliegticket heen en terug naar uw thuisland (binnen de EU)</li><li>Hulp bij het papierwerk, het openen van een bankrekening, enz. Bij aankomst</li><li>Gratis Portugese lessen, kooklessen, sportactiviteiten en sociale evenementen georganiseerd door het bedrijf</li><li>Carrièremogelijkheden in verschillende loopbaantrajecten</li></ul>(*) Vergoeding van trainingsperiode bij succes (van 1 tot 4 weken): 50% van je uurloon (lagere belastingen)Wat kun je verwachten van wonen in Lissabon?<ul><li>Een kleurrijk stadsgezicht en een rijke culturele geschiedenis</li><li>Voordelen van leven in een Europese hoofdstad met een budget</li><li>Heerlijke Portugese keuken en beroemde cafécultuur</li><li>Vriendelijke mensen, goede vibes en een happy-go-lucky stadsleven</li><li>Het hele jaar door een warm klimaat en een zonnig strandleven aan de Atlantische Oceaan</li><li>Een grote Engelssprekende lokale gemeenschap en internationale omgeving</li></ul>Jouw Toekomstige Bedrijf:In Lissabon vind je het bedrijf dat voor je zorgt, van je loopbaanontwikkeling, talenkennis en accommodatie tot je sociale integratie. Je toekomstige nieuwe werkgever is een multinationale organisatie die erkend is als een van de beste leveranciers van verkoop- en klantenserviceoplossingen ter wereld. Ben jij klaar om een toegevoegde waarde te zijn voor hun internationale team met talenten van meer dan 80 nationaliteiten van over de hele wereld? Dan zijn zij op zoek naar jou!

Online Fashion & Beauty Agent (Nederlands Sprekend)

You are looking forward to a new challenge abroad? You are excited about enjoying life under the Portuguese sun? Does sales, Technology or Online-Ads sound interesting to you? Or do you simply care about providing excellent customer service and making people smile with your work?
If you are creative, motivated and communicative then we might just have what you are looking for!

Huge brands like Spotify, Foot Locker, Microsoft, Bose, Pinterest, Supercell and many more probably ring a bell to you. Imagine supporting one of these companies whilst starting your career in Sales or Customer Support! 
If you are in for an exciting experience abroad or are willing to kick-start your career in an innovative and international organization, then you will not be disappointed! 

Your responsibilities and impact as Sales and Customer Support for Spotify and Co. will be:
Are you looking for a new position, where you are able to support clients and customers whilst providing customer support regarding upcoming queries? 
Your main tasks include: 
Exceptional consultation of clients regarding any upcoming questions
Achieve high levels of client satisfaction with a focus on quality and results
If you are employed in Sales, your daily routines will include:
Developing the business environment for sustained growth on the account
Creating and keeping up the relationship inside the account to preserve long-term permeability to techniques, strategies, and general competitor's movement
Research new sales opportunities with the existing portfolio of accounts
Focusing on driving benefits through proactive administration
Tracking, managing and reporting ongoing activity relative to the sales pipeline
Responding and providing solutions to the incoming client or partner calls
If you are employed in Customer Support, your daily routines will include:
Ensuring customer satisfaction and providing the best interaction within the customer service department
Actively listening to the customer by adopting a positive frame of mind and constant professionalism
Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience or problems related to system configurations and network settings
Being in contact with other departments and redirecting related cases and issues to responsible departments
Ensuring and participating in the success of your department
Ensuring consistency in brand messaging by focusing on the availability and quality of products and services
Providing account and application support to viewers namely with regard to software functionality

Skills, qualifications and interests you need to succeed in this role: 
Are you customer oriented, are a natural communicator and have the desire to support customers in any upcoming uncertainty? Are you proactive and enjoy working in a team? Then we for sure have the right position for you if you bring the following attributes: 
You have a native level of Dutch and are fluent in English (depending on the client B2 is sufficient)
You have a valid school diploma or already are having your bachelor´s degree
You already have experience in Customer Service or Sales or are interested in any of these areas
You are customer and quality oriented
You have a strategic mindset
You are thriving for perfectionism and excellence
You are a natural communicator and an attentive listener
You are motivated and dedicated and are super interested in a new challenge
You like working in a team and are looking forward to engaging in a multinational team
Regardless of your previous experience, you will receive protracted training for any position!

What´s in it for you?
In Lisbon, you will find a company that will support you starting from your professional development, your language skills up until your social integration in a foreign country.
If working in a multinational environment for the worldwide best Customer Service Provider raises your interest, then the offer will convince you to apply:
Depending on the client there is several relocation support for foreign applicants including accommodation for up to one year
Yearly salary conditions from 14500€/gross - 20000€/gross*
*depending on the relocation package and offer
Type of contract: constant renewable 1-year contract
Training: 1-5 weeks (depending on your experience and the project)
Extra perks for international candidates depending on the client:
Flight refund after 3 months
Support regarding required documents like NIF, SSN as well as bank account
Extracurricular activities like free language courses, cooking classes, sporty activities and social events organized by the company
Real career development possibilities in many different directions




You are looking forward to a new challenge abroad? You are excited about enjoying life under the Portuguese sun? Does sales, Technology or Online-Ads sound interesting to you? Or do you simply care about providing excellent customer service and making people smile with your work?If you are creative, motivated and communicative then we might just have what you are looking for!Huge brands like Spotify, Foot Locker, Microsoft, Bose, Pinterest, Supercell and many more probably ring a bell to you. Imagine supporting one of these companies whilst starting your career in Sales or Customer Support! If you are in for an exciting experience abroad or are willing to kick-start your career in an innovative and international organization, then you will not be disappointed! Your responsibilities and impact as Sales and Customer Support for Spotify and Co. will be:Are you looking for a new position, where you are able to support clients and customers whilst providing customer support regarding upcoming queries? Your main tasks include: <ul><li>Exceptional consultation of clients regarding any upcoming questions</li><li>Achieve high levels of client satisfaction with a focus on quality and results</li></ul>If you are employed in Sales, your daily routines will include:<ul><li>Developing the business environment for sustained growth on the account</li><li>Creating and keeping up the relationship inside the account to preserve long-term permeability to techniques, strategies, and general competitor's movement</li><li>Research new sales opportunities with the existing portfolio of accounts</li><li>Focusing on driving benefits through proactive administration</li><li>Tracking, managing and reporting ongoing activity relative to the sales pipeline</li><li>Responding and providing solutions to the incoming client or partner calls</li></ul>If you are employed in Customer Support, your daily routines will include:<ul><li>Ensuring customer satisfaction and providing the best interaction within the customer service department</li><li>Actively listening to the customer by adopting a positive frame of mind and constant professionalism</li><li>Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media</li><li>Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience or problems related to system configurations and network settings</li><li>Being in contact with other departments and redirecting related cases and issues to responsible departments</li><li>Ensuring and participating in the success of your department</li><li>Ensuring consistency in brand messaging by focusing on the availability and quality of products and services</li><li>Providing account and application support to viewers namely with regard to software functionality</li></ul>Skills, qualifications and interests you need to succeed in this role: Are you customer oriented, are a natural communicator and have the desire to support customers in any upcoming uncertainty? Are you proactive and enjoy working in a team? Then we for sure have the right position for you if you bring the following attributes: <ul><li>You have a native level of Dutch and are fluent in English (depending on the client B2 is sufficient)</li><li>You have a valid school diploma or already are having your bachelor´s degree</li><li>You already have experience in Customer Service or Sales or are interested in any of these areas</li><li>You are customer and quality oriented</li><li>You have a strategic mindset</li><li>You are thriving for perfectionism and excellence</li><li>You are a natural communicator and an attentive listener</li><li>You are motivated and dedicated and are super interested in a new challenge</li><li>You like working in a team and are looking forward to engaging in a multinational team</li></ul>Regardless of your previous experience, you will receive protracted training for any position!What´s in it for you?In Lisbon, you will find a company that will support you starting from your professional development, your language skills up until your social integration in a foreign country.If working in a multinational environment for the worldwide best Customer Service Provider raises your interest, then the offer will convince you to apply:<ul><li>Depending on the client there is several relocation support for foreign applicants including accommodation for up to one year</li><li>Yearly salary conditions from 14500€/gross - 20000€/gross*</li><li>*depending on the relocation package and offer</li><li>Type of contract: constant renewable 1-year contract</li><li>Training: 1-5 weeks (depending on your experience and the project)</li><li>Extra perks for international candidates depending on the client:</li><li>Flight refund after 3 months</li><li>Support regarding required documents like NIF, SSN as well as bank account</li><li>Extracurricular activities like free language courses, cooking classes, sporty activities and social events organized by the company</li><li>Real career development possibilities in many different directions</li></ul>

Dutch Trust & Safety Agent - Lisbon

Speakit

Job description

Other open Dutch speaking jobs

Content Moderator in Portugal (Dutch Speaker)

Online Fashion & Beauty Agent (Nederlands Sprekend)

Sales, Technical or Customer Service for Bol.com and more (Dutch Speaker)