Blu Selection

Customer Support Representative for Technology Company (German Speaker)

Blu Selection

Full-Time
Portugal
Onsite
German & English
Valid through 2024-12-03

Job description

Become a Customer Support Representative for an international Technology Company. Join a dynamic team and embark on a rewarding journey in the heart of Portugal's vibrant capital Lisbon, shaping the future of technology support. Your responsibilities and impact working as a Customer Support Representative will be:

  • Providing accurate and detailed information about the company's products, features, and specifications.
  • Managing and responding to customer requests through phone and email.
  • Assisting customers with product setup, troubleshooting, and usage guidance.
  • Processing customer orders, returns, and exchanges.
  • Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.

Skills, qualifications and interests you need to succeed in this role:

  • A native-level proficiency in German and a minimum C1 level of English
  • A valid Portuguese work permit (required)
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Keeping up-to-date with social media trends and practices
  • Resilience to sensitive content, demonstrating emotional maturity and professional detachment
  • Motivation and commitment to perform the assigned tasks effectively
  • Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

  • Type of contract: Unfixed term contract, 30 days probation period
  • Working hours: full time (40h/week) Monday- Friday 9:00-18:00 
  • Salary conditions: 1,450 € gross/month + 100€/month retention bonus + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month
  • Health insurance provided from the beginning
  • Paid professional training
  • Employee discounts
  • Fun and engaging company-wide initiatives
  • Excellent work culture

For international candidates:

  • Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)
  • Up to 400 € for accommodation/ months for 4 months
  • Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

  • A colorful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment