Blu Selection

Customer Service for a Luxurious Automotive Brand (Dutch Speaker)

Blu Selection

Full-Time
Portugal
Onsite
Dutch & English
Valid through 2024-12-01

Job description

Have you always dreamt of moving abroad and living in a warm climate? This Customer Service job lets you work under the Portuguese sun while living in Portugal's vibrant capital. Next to that, you get a chance to represent a luxurious commercial vehicle brand.

Your responsibilities and impact as a Customer Service Agent will be:

  • Helping clients with incoming issues
  • Ensuring high-quality customer service
  • Booking appointments for maintenance
  • Roadside assistance
  • Recording data in the CRM system
  • Giving information about the app, warranty, and purchases

Skills, qualifications and interests you need to succeed in this role:

  • A native level of Dutch and a high level of English (C1)
  • Knowledge of the value and impact that a good customer experience can create
  • Articulate & communicative
  • Available for 24/7 rotative shifts
  • Being a real team player and committed to your work
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid Portuguese work permit or an EU passport (required)

What’s in it for you?

  • Type of contract: a long-term fixed-term contract, renewable every year. 
  • Working hours: full-time (40h/week)
  • Monday to Sunday, availability to work between 00:00 - 23:59, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule

Salary conditions (*) – 2 options:

  • Including free accommodation (shared flat, all bills included): 1040 € gross/month
  • Excluding accommodation: 1298€ gross/month

For international candidates:

  • Reimbursement of your initial flight expenses after 3 months
  • Help with paperwork, opening bank account, etc. upon your arrival
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths (team lead, supervisor etc.). There's a program that lets you grow within the company after 6 months

(*) Compensation during the training period if successful (from 1 to 4 weeks): nearly fully paid

What should you expect from living in Lisbon?

  • A colorful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes, and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment