Blu Selection

Customer Advisor in Lisbon (Dutch Speaker)

Blu Selection

Full-Time
Portugal
Onsite
Dutch & English
Valid through 2025-02-12

Job description

Lisbon calling! As a Customer Advisor, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance. You want to learn more about this? Then keep on reading!

  • Your responsibilities and impact will be:Providing accurate and detailed information about the company's products, features, and specifications.
  • Managing and responding to customer requests through phone and email.
  • Assisting customers with product setup, troubleshooting, and usage guidance.
  • Processing customer orders, returns, and exchanges.
  • Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.
  • Skills, qualifications and interests you need to succeed in this role:A native-level proficiency in Dutch and a minimum C1 level of English
  • A valid Portuguese work permit (required) or nationality that allows you to work in an EU-country
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Motivation and commitment to perform the assigned tasks effectively
  • Excitement about intercultural communication and embracing the expatriate lifestyle
  • What’s in it for you?Type of contract: Unfixed term contract, 30 days probation period
  • Working hours: full time (40h/week), different opportunities depending on the project
  • Salary conditions: depending on the project 15 000 - 17 000 per year + performance bonus 120 € from 4th full month
  • Health insurance after 6 months 
  • Paid professional training
  • Employee discounts
  • Fun and engaging company-wide initiatives
  • Excellent work culture

For international candidates:

  • Relocation package with help in accommodation of first months and flight imbursement
  • Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

  • What should you expect from living in Lisbon?A colorful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment