Customer Advisor in Lisbon (Dutch Speaker)
Blu Selection
Job description
Lisbon calling! As a Customer Advisor, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance. You want to learn more about this? Then keep on reading!
- Your responsibilities and impact will be:Providing accurate and detailed information about the company's products, features, and specifications.
- Managing and responding to customer requests through phone and email.
- Assisting customers with product setup, troubleshooting, and usage guidance.
- Processing customer orders, returns, and exchanges.
- Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.
- Skills, qualifications and interests you need to succeed in this role:A native-level proficiency in Dutch and a minimum C1 level of English
- A valid Portuguese work permit (required) or nationality that allows you to work in an EU-country
- Living in or willing to relocate to Lisbon for an international career and life experience
- Motivation and commitment to perform the assigned tasks effectively
- Excitement about intercultural communication and embracing the expatriate lifestyle
- What’s in it for you?Type of contract: Unfixed term contract, 30 days probation period
- Working hours: full time (40h/week), different opportunities depending on the project
- Salary conditions: depending on the project 15 000 - 17 000 per year + performance bonus 120 € from 4th full month
- Health insurance after 6 months
- Paid professional training
- Employee discounts
- Fun and engaging company-wide initiatives
- Excellent work culture
For international candidates:
- Relocation package with help in accommodation of first months and flight imbursement
- Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
- What should you expect from living in Lisbon?A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment